الجروسر : توصيل بقالة

response required

Bad service. El grocer is the app provider to outlets. They also provide support through logistics by hiring Careem drivers (that do not know how to use the credit card machine if ur delivery manages to FINALLY arrive at your door step). The supervisor Shweta at el grocer calls u when u complain pretending not to know anything and trues gathering Informa from you when she shd hv already done her fact finding prior to calling the customer. Refuses to put you on to the manager (Vishwa). They then tell the customer to teach the driver how to use the credit card machine. When everything fails, they take the whole order back and refuse to sort the problem. As a result of all this, you are left with nothing. No groceries for the week as any place you order has a waiting period of 3-7 days average. This order was placed well in advance, despite that, they delayed the order, and then sent a driver who not only didn’t know how to use the credit card machine, but also said this was not his job to do so?!!! Very unprofessional, a total waste of time, and unapologetically they leave you with nothing at the end. Total waste of time! I normally don’t leave feedbacks, but I think this time it’s important to warn others so this doesn’t happen to them!

response required

I should've read this app review, many of you gave it one star, but I didn't know that as the overall rate was good, it was a very bad experience with this application, I choose to deliver to Al Sharjah and I choose Sharjah Co-op, it showed me that there is slots in the next day, and I received a call in that day from someone telling me that some items of my order was out of stock, and I choose alternatives, then it wasn't delivered at the time I choose, I called back the one who was putting my order in the co-op to ask why it's late, he told my the driver on its way, but nothing arrived, then I reached the live chat, they told they cannot deliver my order at that day and I should wait till tomorrow!!!! How is that possible my order was prepared already ! And supposed to be on the way!! I needed my order at that day and I didn't receive it, if there wasn't any slots available then don't show it in the app. At least someone was supposed to tell me that I will not receive my order and I need to reschedule! But I didn't know that untill I talked my self to live chat. Very baaad service, and last time to deal with you, will delete the app

response required

Probably the first time I write a bad review but I am truly shocked. My Order was supposed to be delivered on Thursday but nothing arrived. When I checked with the live chat I was assured my delivery time was in the evening, again nothing arrived. I then got a call from someone claiming to be from el grocer saying many of my items were out of stock, if I was okay to wait till the morning the store would restock and they would deliver immediately. I said only if you are 100% sure you will send me my order tomorrow I will be fine with it and they assured me. Next day, no delivery. After checking 4 times on Friday no one could tell me anything. Finally I asked for it to be cancelled and still they assured me it would arrive and wouldn’t even cancel. Again on Saturday I asked for it to be cancelled and finally the best thing they could do was just cancel it, no information as to where my order was or anything. This was 7 live chats later. I spent the whole weekend without groceries thanks to this. First and last time I order from el glocer and app deleted.

ask user to change the rating

Have tried el grocer many times, it started good but eventually it ended up not delivering the orders, delaying and not having available items. They assured me that if I ordered from Aswaaq where they have their own representatives then there will be no issues, I made the mistake and placed the order, items were never delivered after almost 2hrs and after few follow ups I had to cancel It. Poor development of the app as they should have the option for the supermarket to make the items N/A instead of ordering and then being informed that 2-3 items are not available and irrelevant items were recommended for replacements. They should have a tracking map like Deliveroo and UBER so we can trace where our order is but I think it is something that couldn’t work as they are always late so at least the way they have it now they can say that the driver stuck on traffic... Anyway, first review I have ever made and it is negative but it is really frustrating using this kind of apps...

response required

I have used this app couple of times every time iam having a worse experience than the previous one , one time my order delivered with almost all main items are missing however this service is with cost so I paid delivery charges without delivering my necessary items and I was informed that those items are out of stock not I was called to check if replacement is available , moreover the items delivered are of bad selection like the vegetable and fruits and the dairies and bread are old the milk received was expiring in the next date of delivery, moreover the last order is delayed already and i don’t receive it till now . Sure won’t use it again and will uninstall and If u r not capable to process orders and work in this business juss don’t do it but don’t waste our time on ur app it takes long time to check items