TruStone Mobile

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I love Trustone Financial and have a member since 1986 when it was Teachers federal Credit Union..I went paperless to be environmentally sensitive but now I find all sorts of obstacles with the website when I try to view or print my monthly statement. Please make this site more user friendly. I’ll try downloading the app again to see if it’s fixed.

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The app does not show complete titles for bill pay so you can’t tell what you are seeing. You also can’t get the views to change by selecting the buttons so I can’t even see what bills are already scheduled to pay. I have never been able to get it to actually process a mobile deposit across 5 attempts, and when it appears to go through I still get emails that it is not deposited and is actually under review. (It does not say why.) Funds that show as available in the app have been not actually available for transfer, resulting in fees when TS says there are not sufficient funds. I am NOT impressed with this shoddy app as it actually decreases myeffectiveness while adding stress rather than the opposite. Fix it, please!

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Why does “credit card loan advance” appear for each credit card purchase instead of the actual store where the purchase is made? This is jargon that doesn’t make sense unless you work there. Why can’t I transfer to another persons account through the app? And it’s only available by calling and talking to someone. This is better than the version before, but seriously consider collecting “voice of the customer” to make improvements to what WE need and want from the app. I want to be able to nickname the accounts.

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Ever since I changed over from Wells Fargo I’ve had nothing but problems with this app. Doesn’t always update and it becomes laggy and I have to jump through more obstacles than I ever had to with Wells Fargo. Also just doesn’t seem to be very reliable so I will be closing my account and changing back over to Wells Fargo I’m really glad I wasted my time and money with this company and will not recommend TruStone to anyone and will caution them about it.

When looking at credit card transactions I don’t need ‘Credt Card Loan Advance’ at the beginning of every entry! I can’t see who the transaction is from without clicking on it. If it must be there, put it at the end. Get rid of this and I’ll give you 5 stars.