TownSq

Overall I think this is a helpful app for the community specific issues and enjoy using it. There are a few glitches though. Sometimes I get the notification on my phone that something specific has been added and I click on the notification and it doesn’t take me to that specific notification it takes me to the general homepage and I can’t seem to find that one easily.

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Awful interface. I tried to open up a request for a pool key. (We closed a month ago and still haven’t been contacted about obtaining a key.) My request disappeared, and then I got an email asking me when I closed on the house. I tried to find the message in the app and everything just says “Oops! There’s nothing to see here!” with some stupid smiling robot. Over and over. Which I found very annoying... seeing that message and robot face over and over and over. Where did my request go? Where is the message that I was emailed about? How can I respond? And why doesn’t the HOA know when I closed if they have been paid by the title company already. Clearly, I was invited to download the app by the HOA, so they know I closed already.

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Very hard to send requests. Can’t upload notes from iPhone, so must write it all in the description section (which is not paragraph form, rather single line so you can’t see what you’ve already wrote). And if you take photos of your notes, It forces you to select only part of a photo. So I had to upload two photos of what should have been one photo to get the whole note in. Also, perhaps have an option so that requests can go to just the board or association? I did not like seeing that my request sent out an email to everyone including me, after the fact.

The functionality is there and my info was all preloaded by my HOA. My only confusion was using the app for linking my account during new user registration. The TownSq website makes it clear that you should be able to do that, but when I opened the app for the first time, the only option is to login as an existing customer. I ended up using the TownSq website to enter my account ID and create an account.

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This application is a glorified container for email notifications and tracking payments. I asked my management basic questions, that I’m sure have been asked many times before, and I got the answer to “look it up in my governance documents”. Isn’t the point of an application to automate that? There should be standard customer service FAQ responses, so that I can have a pleasant experience and not try to read scanned PDFs of my HOA documents.