TotalAV

I enjoy my iPhone and iPad very much. That being said I don’t understand a whole lot about how everything works. I let whatever device I am using to recommend any changes or new service available. If I’m interested I will continue if I’m not interested or don’t think I will use whatever is being offered I decline. I leaned early on not to change any settings unless I was certain I knew how it might impact anything about the way my device looks or sounds! So this app protection is great because now if I don’t know I have put myself or banking information at risk this app will tell me! This is definitely something I needed.

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I suppose it’s a good VPN. I wouldn’t really know because most of the time it’s not on. Customer service is very difficult to talk to. I have a hard time communicating with them through messaging. It would be nice to actually talk to a human being. I suppose there’s a way to do that I just haven’t found it yet. Don’t really have too much trouble with it on the computer. The big problem is on my phone. Whether I’m at home or out somewhere else the VPN just disconnects from the server whenever it feels in the mood. And of course when I’m at home and it disconnects from the server I am also disconnected from my own Wi-Fi, so then I’m using data that I didn’t know I was going to use because I thought I was on my Wi-Fi network. So if anyone out there knows how to keep the VPN on through my phone for more than 6 1/2 minutes at a time I’d appreciate her comment.

I never write reviews, but I live chatted with Livia on totalAV’s website about some questions I had about some extra charges I was unaware of and confused about when I purchased security for my laptop, long story short she gave me 50% of that money back for all of the confusion. I Should see it in my account in a few days... I really appreciate what she did, I’m writing this so she knows she is doing a good job and contributing to giving great customer service.

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Having purchased and used the TotalAV app on my iPhone, I decided that it did not provide the level of protection that I was looking for. Getting the subscription turned off and ongoing charges turned off as well, has been a little more difficult. Disabling the subscription on my iphone was a available and appeared to work , at least on my phone, although charges continued. Finally calling TotalAV, I was told that to cancel, I must call them. Oh , when you call and get the automated menu, and one of the choices includes "press 2 for unknown charges", well I assume this problem is common. Further when I asked how to confirm the app was disabled on my phone, I was told to go to the web site and use the online chat. I tried this on my phone and got no response. It appears an email is the only option for technical support though Im not willing to waste any more of my time on this mess..... unless the charges continue. Maybe I was just one of those few unlucky out there. Otherwise I would consider using another app for security. Good luck

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When I became aware that the device was not what I needed and instead was a photo clean up application, I promptly requested a refund. This was within minutes of the purchase. Instead of receiving an email indicating a refund and cancellation, I was sent an explanation of what the application does- not even bothering to mention my refund request. These are the practices of an app provider that at best has no care for the time of their customers and at worst is willing to cheat people out of a measly $3. I would strongly recommend that anyone considering this application look elsewhere, this is absolutely not worth the trouble. To note- In more than ten years I’ve never felt strongly enough about a product to write a review. Take heed.