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Total Wine & More

(2 689)
Food & Drink & Lifestyle
Last Update
May 05, 2021
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Ratings & Reviews performance for Total Wine & More

Ratings & Reviews performance provides an overview of what users think of your app. Here are the key metrics to help you identify how your app is rated by users and how successful is your review management strategy.

Number of reviews,

2 689

Avg rating,



1991 chars

Take Total Wine & More with you wherever you go! Our new app makes it easy to search our incredible product selections, shop and pickup in store, enjoy special offers and much more. Make your shopping simple and download our app today. EASY ORDERING Search our wide selection, find your local store and place orders quickly. SCAN & LEARN Use the barcode scanner to easily find product information, ratings and reviews. DEALS Never miss out on a discount again! View the latest Limited-Time Specials and promotions on our deals page. IN-STORE PICKUP* Save time by selecting our express in-store pickup, which guarantees your orders will be ready in speedy fashion. ORDER TRACKING Never wonder where your order is with confirmation notifications and status updates. QUICK REORDERING Like what you’ve tried? You can easily reorder from your in-store and online purchase history. IN-STORE EVENTS Use our app to find and register for events and classes at your local store. DELIVERY Don’t have enough time to stop in the store? We’ve got you covered! Just order on-the-go and select same-day delivery to get our wide selection delivered to your home or office at a time that’s convenient for you. Yes, deliver alcohol straight to your front door whether its wine, beer, spirits, tequila, vodka, and so much more! CURBSIDE PICKUP* We are launching contactless Curbside Pickup in select stores. Orders placed on the Total Wine app will be delivered to customers’ cars outside its stores by employees. GROCERIES We have snacks, food & beverages available for purchase in store. COCKTAIL RECIPES Stir up some fun with our new recipes section on the homepage *In-store pickup is available at all of our 200+ locations. All aspects of the app (e.g., placing orders) can be used in states where we have stores (AZ, CA, CT, DE, FL, GA, KY, MD, MA, MN, MO, NV, NJ, NM, NC, SC, TX, VA, WA, WI). To find a store near you, visit

 Why to reply to reviews?

User reviews affect conversion to installs and app rating. Featured and helpful reviews are the first to be noticed by users and in case of no response can affect download rate. This is why it is highly recommended to reply to them.

Oct 10, 2019

I’m glad you took our suggestions and applied them to the app. I like that it informs you if you have the item available instead of having to add it to the cart to find out. I also like that after you add something to the cart and go back it doesn’t take you back up to the top of the search list. I would add notifications sent to your clients when you have their favorites in stock. If there are beers that you only carry in other stores. You should give your clients to order and have it shipped to your store, but limit it to a case. You could also have it where several clients that have it as a favorite can order together. For example to make it worth it for the store there needs to be 8 cases purchased then everyone who has it as a favorite can see how many are needed. This might cause them to buy more to get the shipment processed. I would definitely participate. Cheers!

May 19, 2019

Total Wine has a fabulous selection of wines, as well as gluten-free beers. The staff is extremely knowledgeable and available to answer your questions or guide you to what you’re looking for. They have a wine tasting bar so you can taste their Winery Direct selections prior to making a purchase, as well. They also offer online ordering with store pickup OR delivery in certain areas. Nice way to get in on a coupon if it expires but you may not get there on that last day 😉. Pickup a day or two after, if necessary, is accommodated by them! Oh also, they offer classes for those of us wanting to learn about and taste different wines, as well. FABULOUS store and employees, they have my business hands down!

Mytho Vamp
Oct 29, 2019

I never write reviews but this whole fiasco was ridiculous. My fiancé and I were trying to place an order for pick up at a store for our wedding. We heard good things about the store and app. Originally when she created the app on her phone she used her information to create it. At the payment option we realized using my card it wasn’t accepting the payment. There’s no option to put my name in at the payment screen. We then had to change all of her information to mine so I could pay (in hindsight I should have cash app her the money and she could have payed) after doing so it still wouldn’t accept the payment. We called the store and they told us we had to call customer service for the app. We called them and they said they are unable to do anything but my card charge should come off in 3 to 5 days. They said we’d have to go to the store to purchase anything.... so I then created an account on my own phone with everything in my name and used a complete different card and STILL my order was CANCELLED. I’m beyond upset with th is app experience. I’ll be going to the store to purchase instead.

Nov 11, 2019

I buy mostly wine and their prices are the best I’ve found. I was unable to drive one night (I’d had surgery the day before), and felt like having a glass of wine. I took advantage of the delivery services. The poor young woman who delivered my order was stuck in the pouring rain and couldn’t find our specific home. First she couldn’t get into the gate, then she walked all over, on foot, to get my delivery to me. I felt horrible for her, because she was soaked to the bone. She was smiles and nothing but pleasant by the time she found our front door. The in-house service has been just as wonderful. I haven’t run into any cranky employees, which usually means they’re happy with their employment. I hope your experience is as good as all mine have been. BTW - I do the online order for pick up more than not. They’re quick and accurate.

Jun 14, 2019

This AM, I spent quite a while entering a cart for pick up. If I scrolled on the right edge, it deleted, on the left, drilled down on product. Only dead center scrolling prevented, not the comfort norm while holding iPad. I also had to hit add to cart twice for each item to get them to enter. But wait, it gets worse. First my Buy again disappeared, then my cart, then my log in and finally I got a message that I couldn’t log back in. What a waste of my previous time! The good news is when I checked again I could log in and my cart was there; the bad news is the 30 minutes of angst in between. Maintenance at 9 AM or some other reason for crash? If maintenance, please do in the middle of the night like the rest of the customer-focused IT world. I also believe for app users, all deals applicable should be auto-applied. Bottom line, app failed to achieve its purpose if that was convenience and loyalty. Feels a little like it was developed for a high school project.

CSR Racing 2

About Total Wine & More

Developed by Retail Services & Systems, Inc..

Total Wine & More is ranking in   Food & Drink & Lifestyle

Last update was at May 05, 2021and the current version is 5.4.1.

To see all other keys and revenue click here 1277318070

Total Wine & More have a 2 689a user reviews.

Total Wine & More was released in the App Store. It is developed by Retail Services & Systems, Inc., who have also released the following apps.

Total Wine & More has 2 689 user reviews.​

Total Wine & More has an average rating of 4.7. ​The latest version of Total Wine & More 5.4.1​ ​​was ​released on May 05, 2021​.

You can download Total Wine & More ​here

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