TokyoCatch Claw Machine

ask user to change the rating

(REMINDER TO ALWAYS RECORD YOUR GAMES) I found this app/game from its sister company. I was like hey that’s cool. I tried it and spent around $10 trying to figure out what was going on. Once I got the hang of it it was pretty fun and got a lot of cool stuff. The thing is, prices went up. Instead of $3 dollar plays it was now $6 plays. ($ to gems) so that was kind of annoying but I decided to just play a bit more sparingly. Suddenly there was an influx of what people are calling “Snipers” or people who wait for you to leave your game to finish off the prize. This is kind of mean but it’s part of the game, it makes sense. What doesn’t help is the janky app. You’ll sometimes be kicked out because of a failed timer and lose your prize. I’ve lost over probably $100 on mistakes from the app. Disputing is good when the app messes up but if you don’t have a recording, they’ll basically just say “Oopsie whoopsies! sorry you lost your money but we are not legally bounded to help you!” So it’s super infuriating, borderline theft. So my recommendation, don’t get this app. You’ll have to spend around $60 per prize if you are the first person to play the crane, but you cannot leave your game for ANYTHING. Someone will steal your prize. If you don’t want to spend $60+ Sadly, you’ll have to prey on other clueless players. Not cool though.

ask user to change the rating

TokyoCatch was my first catcher app. I started back in March and in that time I’ve only ever won one prize by sniping. Compare that to other apps like toreba in which I’ve started later and won 17 prizes. Prize variety is also disappointing but not that big of a deal. The two things I hate most about this app is the constant claw bugs that make it impossible to aim correctly, and the fact you can reserve your position unless you currently have gems. NOT YOU NEED TO BUY A CERTAIN AMOUNT OF GEMS. YOU MUST ALWAYS HAVE THEM. Unless TokyoCatch has prizes I want that toreba doesn’t have I really don’t use their machines. Compared the other apps they fall short. So unless you have money to spare or are just using free plays take your business to another claw app.

Edit: Support did respond to my message through email, allowing me to actually claim my prize. They sounded sincere in their message and I dont blame them fully for what happened. As they stated below, they were overwhelmed and I don’t doubt it. Since their response, I have placed the order for my item. Once received, I will edit again about the quality :) I played this throughout the Alpha and Beta stages and, during that time, everything was free. Of course you wouldn’t actually win anything, but it was still fun to just play. However, upon the actual release, it seemed as if support just went downhill. I, in particular, was going for a figurine after I’d spent about $10 on gems. The machine grabbed my prize and the way it landed it fell right out the front if the machine. I took screenshots and immediately sent an email to support, showing the exact time stamp when it happened, asking if I was still eligible to receive the prize or if I could have a refund and got absolutely nothing in return for WEEKS. Fast forward to a post I made on the forums STILL no one got back to me. That was back in December and I still haven't gotten any contact from support regarding anything related to the issue.

ask user to change the rating

You will lose so many plays because the crane doesn’t respond, or because the crane moves while not showing any video. They will tell you it’s your internet connection, but I always wait until I see the bubble that says I have a good connection. For $2 a play, even one malfunction is unacceptable. Also, the customer service is terrible. When I complained that they didn’t send me the prizes that I actually won, just a different variety from the same crane, they had me jump through a lot of hoops, while giving meaningless platitudes. And finally a “I’ll check with our shipping department.” For the other prize, they told me to wait on the package whipped with Japan post in April. People move, so I have no expectation to ever see that. Only after persistent emails, did they add one of the items to my cart with no further reply. So, maybe, if you are annoying enough, they will sometimes throw you a bone to try to appease you. Don’t be me and try it, because the daily free plays, only to get addicted. You might not have a problem quitting, or you might spend hundreds of dollars trying to get that next dopamine rush. It’s not worth the risk; stick with free games.

ask user to change the rating

I downloaded this app after I was interested in one of the prizes and have been a long time subscriber to Tokyo Treat. I bought a package of gems and was really only able to play 2 full times the other times I had lag and camera issues resulting in lost gameplay. Not just the expected lag, just the game fully not functioning. I even had a playthrough where I received a connection error and was booted and it still took my money. When I went to customer service about it they said they couldn’t refund my gems and that some prizes were harder to win. I mean yeah it’s going to be hard if It doesn’t function correctly. Absolutely disappointed in this experience and making sure anyone I know who was remotely interested knows this is a waste of time and money.