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Tim Hortons

(810)
Price
Free
Category
Food & Drink & Entertainment
Last Update
Dec 20, 2019
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Store Performance Index

64%

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Ratings & Reviews performance for Tim Hortons

Ratings & Reviews performance provides an overview of what users think of your app. Here are the key metrics to help you identify how your app is rated by users and how successful is your review management strategy.

Number of reviews,
total

810

Avg rating,
total

⭐2.9

Description

1336 chars

The updated Tim Hortons app is everything you love about Tim Hortons — now easier, faster, and more personal. Enjoy the convenience of Order & Pay, earn and spend Tims® Rewards, quickly customize your order in the app and find the latest targeted offers -- all through your phone!<br> <br> <br>Mobile Order & Pay<br>Select and customize your favourite food and drinks, choose your preferred Tim Hortons location, and pay from the app. It’s now that easy to order your favourite Tim Hortons items from your phone. <br> <br>Personalized Menu<br>Add recently ordered items with one tap. Customized orders are saved on your menu so you can get your order just the way you like it.<br><br>Tims® Rewards<br>After just seven eligible purchases, receive your choice of a FREE coffee, tea or baked good. Keep checking for more special offers to come. It’s time to reward your routine!<br> <br>Scan for Tims® Rewards<br>A digital version of your loyalty card that you can scan easily when ordering in the restaurant – never miss an opportunity to earn rewards.<br> <br>Scan to Pay<br>Save time and pay for your order right from the app -- no need to carry cash or a credit card!<br> <br>Take Out, Dine In or Drive Thru<br>Choose your pick-up method. Payment is completed in-app, so you can grab your order to go, or dine in with us. Your choice.

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 Why to reply to reviews?

User reviews affect conversion to installs and app rating. Featured and helpful reviews are the first to be noticed by users and in case of no response can affect download rate. This is why it is highly recommended to reply to them.

rgallowayEPA
Aug 29, 2019

I like the convenience of being able to order through the app. A couple of things I would like to see improved are in the app there is no option to have certain things such as a plain croissant toasted and add butter to it, there’s is no option to add sauce/dressings to breakfast sandwiches, no option to really customize your order to your liking by being able to add/drop condiments or other things to your order. So when I place my order and go into the store to pick it up I have to tell them at that time that I want the croissant toasted with butter or can I have chipotle sauce for my breakfast wrap which by that time they have already made the wrap so they give me little cups of sauce and the I have to unwrap the wrap and add the sauce. Also the store doesn’t have any control over the app so when it comes to their inventory that is an issue as well....sometimes I’ll order something from the app and get to the store and they say oh we don’t have such and such right now or we don’t have that at this store. Just a few things that would make ordering through an app even more convenient and add to good customer service.

BFSEsq
Dec 07, 2019

I rarely write reviews but this app has frustrated me time and again. I keep coming back to it hoping they've fixed the problems, because I love going to Tim Hortons, but it's just useless. The system is terrible: you can use Apple Pay to add money to your virtual Tim Card, but to order online you NEED to take the money from the Tim Card, and you can only refill from your bank account in minimum $5 increments. This seems designed to get you to leave little amounts of money stuck in the app to encourage you to keep ordering. On my last try, I could not get Apple Pay to even connect correctly, and couldn't reload the card, so I couldn't order online. Also, this is an app made for Canada with very little attention paid to US customers, which can cause real problems. It's supposed to choose CAD or USD based on your location but this didn't work for me; despite being 40 miles into Michigan from Canada, in the past the app interpreted all amounts as Canadian dollars. It would add $5 CAD to the virtual Tim card, which ended up being like $4 and change in USD. My bank then hit me with an international exchange fee. It was as if I had actually visited a Tim Hortons location in Canada. It's been a lot of stress; for a chain this big, I'm surprised how buggy this app is.

Dlaybray
Oct 09, 2018

Update: as this is my first use I feel like I should point out that I got to the drive thru and said “I placed an app order under the name ...” and got a “ohhhhh..... just pull up.... the app is really problematic....” so as I wait in line we shall see if I get my order or not I Will admit this is my first use of the new app, as I had given up on the old app and didn’t realize there was a new version. Ordering was fairly easy, though there aren’t great descriptions of what the food items are. Mixed berry oatmeal... is it just plain oatmeal with berries on it? There also doesn’t seem to be a way to customize and say add sweetener or anything to something like oatmeal. I like having an app so I can browse the menu before arriving but so far this one doesn’t seem to offer much benefit to using it Versus ordering in store. Also, why no perks for app ordering etc like there are from some of your big competitors in the coffee/breakfast market

JlayneDC
Jun 11, 2019

I rarely leave an app review, but this app is awful. For items I actually order daily, I have to go into the store because the app doesn’t have ANY options. For example, I order a latte, but the app has only one size (and doesn’t tell you what size that is). There are no options for large or medium. There is a drop down box to change the milk, but only one option on the list. It says you can order and redeem rewards points from the app, but when I order coffee or other items it doesn’t offer me the option to redeem my built up rewards. Also, when you order form the app, it sometimes doesn’t count the order toward a reward. I ordered an item on the app and then ordered an item in the store and scanned the reward barcode and it only credited one. That’s happened twice. The store also doesn’t have what is on the app. Ordered a lunch item once only to hear the person working at the restaurant complaining that someone placed a mobile order for something they didn’t have. I had to opt for something else on the menu (while paying for what I wanted and not getting it). Really, just fix this app and get better organized. It’s not ready for prime time.

jthind
Jul 10, 2019

I come to Tim Hortons every single morning before work and have like 5 rewards saved up right now. You know why I haven't used any? Because the only thing I drink is a French Vanilla cap and their rewards system is completely restrictive of what you can use it on. While other places have stuff like "spend $25 and you'll get $5 credit" or something broad, TH only rewards people that drink traditional coffee as that's pretty much all you can use it on (and some food limited options that don't interest me as I eat breakfast at home). So basically, if you hate regular coffee then the rewards system is worthless for you. No reason to have the app anymore. If I buy 7 French Vanilla caps, I should be able to get a French Vanilla cap for free... Instead, I buy 7 French Vanillas and find myself suddenly not being able to buy one with my reward?? If FVs count towards the reward progress, why in the world wouldn't they count for reward redemption too....? No logic at all.

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About Tim Hortons

Developed by Tim Hortons.

Tim Hortons is ranking in   Food & Drink & Entertainment

Last update was at Dec 20, 2019and the current version is 2.2.1.

To see all other keys and revenue click here 1143883086

Tim Hortons have a 810a user reviews.

Tim Hortons was released in the App Store. It is developed by Tim Hortons, who have also released the following apps.

Tim Hortons has 810 user reviews.​

Tim Hortons has an average rating of 2.9. ​The latest version of Tim Hortons 2.2.1​ ​​was ​released on Dec 20, 2019​.

You can download Tim Hortons ​here

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