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5.0The TimelyMD app provides convenient 24/7 access to licensed physicians and mental health counselors. TimelyMD works with colleges and universities, healthcare institutions and other populations and individuals seeking immediate access to telehealth. Around 70% of what can be handled at an urgent care can be handled via telemedicine. Use TimelyMD anytime, anywhere to address common conditions that can be safely and accurately diagnosed and treated online in a timely manner. Typically, the average wait time to speak to a TimelyMD provider is less than 10 minutes. TimelyMD medical providers can treat: Cold Sinus Infection Influenza (Flu) Bladder Infection (UTI) Pink Eye (Conjunctivitis) Vaginal Yeast Infection Canker or Cold Sore Allergies/Hay Fever Insect Bites Burns And much more… TimelyMD Counselors can address: Men’s issues Women’s issues Stress and anxiety Addictions Depression Eating disorders Grief and loss Trauma and PTSD Panic disorders And much more… FAQ: Who makes the medical diagnosis? A licensed, board-certified TimelyMD provider physician (MD), nurse practitioner (NP), or physician assistant (PA) review and discuss your symptoms, make a diagnosis, and develop your treatment plan. What if you can’t provide a diagnosis? We do our best to treat you online, but not every condition can be treated via telemedicine. If your health concern cannot be addressed through TimelyMD, you may be directed to another location for care. Can I get a prescription? TimelyMD providers are licensed and able to prescribe certain medications as part of your care plan, if clinically appropriate. We do not provide prescriptions for pain medications or narcotics. TimelyMD is not an online pharmacy and we cannot fill prescriptions. If a prescription medication is part of your treatment plan, it will be sent to the pharmacy of your choice. You are responsible for the cost of any prescriptions, over-the-counter treatments, or follow-up visits you may need related to prescriptions. TimelyMD counselors cannot write prescriptions. How can I get my prescription filled? If a prescription is clinically appropriate, it will be sent to a local pharmacy of your choice. When you are filling out your intake information, you will select a local pharmacy that is convenient for you – it’s that easy. Will my provider know I’ve completed a visit? If you are a TimelyMD patient, your visit records will be saved as part of your medical records. For your convenience and with your consent, patient records can be shared. If you want to share your records with a physician outside of TimelyMD, you can print or email your records, or call 866-846-3596 to have us send a copy of your TimelyMD records to your provider. Is my personal information safe? All the information you provide is encrypted and protected. Our Terms of Service (https://www.timely.md/term-condition/) gives more information on how we protect the personal information provided through our website. Do I have access to records of my visit(s)? Yes. You can access your visit records at any time through your account. How can I access TimelyMD? TimelyMD is only available to those who are part of an organization that offers it as a benefit to their population. Members can access TimelyMD from any web-enabled device – smartphone, tablet, laptop, or desktop. If you are an Apple Health user you will have the option to share important health information with your provider during your video visit. Sharing Apple Health data is optional but allows the provider to see heart rate, weight, and other health information to help them make a more accurate diagnosis.
