TigerConnect

I am a PA at a level one trauma center working on emergency general surgery. My hospital recently began using tiger connect. My team uses it to update each other on patients and cases, and send pictures of wounds. We also receive messages from nursing staff and other services. Still have our pavers. Thank goodness. It’s great when the WiFi is connected and fast, however there are days when the app is buffering and I don’t receive messages in a timely manner. The app itself is fine, but the fact that I rely on my hospital’s WiFi makes it dangerous to use for urgent and emergent communication. I certainly hope my hospital will not do away with our pagers, as cumbersome as they are. The other downfall is that some providers will use the pagers for consults and some will assume using tiger connect is appropriate. It prevents people from using pagers for emergency consults.

Worked fine for a while, but I often don’t get audible or visible notifications, text entry area gets covered up by the pop up keyboard, especially in portrait mode, and sometimes it takes a while for message to be received, whether I’m of WiFi of cell. Some (or all) of these issues may be due to OS issues, but they’re frustrating and make for less-than-ideal user experience. We use this instead of pagers, so reliability is important.

We run a large multispecialty group with now 234 users on our network. Our practice has never run smoother. The ability to reach anyone, move information and get answers has been revolutionary for our practice. We tried other solutions which spoke a good game but didn’t deliver. TigerConnect has amazing support. It has become more critical than our ehr. Our local hospital just got it as well and it is great to get all communications through one platform. We are excited to get the patient facing module they plan to release shortly.

TigerFlow is at the core of our digital transformation strategy and has helped us improve collaboration and timely patient care. It’s reliable, we can always depend on the app to be up and running with real-time information. It’s super easy to use and makes my job much easier. I would highly recommend if you are looking to improve care collaboration. Our team loves it! Don’t know how we did our jobs before we had TigerConnect.

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Have this for work and it was great for a while. Then all of a sudden I stopped getting the option to customize my ringer. Other people with iOS have no issues but me. It sets it to a default ringer that you can barely hear and it only plays once. Have tried contacting customer support and they sent a how to fix sheet. Told me to call with any further issues. Tried to call and got sent straight to voicemail telling me to call during business hours but failed to tell me when business hours are. So far with all this mess I would delete the app if I could but sadly need it for work purposes.