Ticketmaster－Buy, Sell Tickets

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So, I log onto Ticketmaster to purchase 2 tickets to an upcoming concert. Find the show no problem get the tickets I want no problem. When it comes to placing the order it says, you must log on to use express checkout payment method. Oops on me, forgot to log on. So I log back on and ‘Place Order’ and it tells me the same thing. Okay. Let me close the browser and delete all cookies because the website is dumb. Did all of that and try again. Sign into my account and go to ‘Place Order’ still the same error. Okay maybe I’m an idiot. Let’s try from the phone. Go go onto the app, where I’m signed into my account, see the show I want to purchase tickets for. What do you know?? Clicked the show I want and it just gives me a blank white screen for 15 minutes. Alright so know I have to attempt to speak to customer service. I click through everything and when I get to the Contact Us page there’s numerous ways to attempt to contact them, email, letter, live chat, numbers for already purchased tickets, and a Call Us section. Do you think they left their customer service number under the Call Is section??? Nope they did not. So onto of all the extra money I have to spend per ticket, their website and app does not function properly. If you can stay away from ever using this monopoly to purchase tickets. In the end I created a fake email so I could log on and purchase my 2 tickets. I guess if you want everything to work just keep making fake emails.

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I spent all day trying to purchase 2 tickets which should have been a very simple transaction! My credit card was declined by my credit card for suspicious activity. Once I went back and ordered through PayPal it went through but the Ticketmaster app said to call my cc company which I did and they said they show it was approved and to contact the vendor. I then finally found an actual phone # to contact Ticketmaster (must not want to be called!) and had them call me back since the wait time was over 15 so I can get some work done. When they called me back, it was an automated machine stating to call them back if I still needed assistance! So I called back and this time I wait on hold for about 15 minutes to then be told I need to call Fraud department to push it through! I get to fraud department and was told sorry for the inconvenience but wait for 10 minutes before starting the process again and it should go through! I had this same issue when I booked my last 2 tickets from Ticketmaster and asked if I could call to have someone book my tickets for me in the future since this is so time consuming and shouldn’t take me all day to purchase tickets! I was told they can’t take orders over the phone!!! Ticketmaster needs a better payment process since the current process is the worst I have ever had to experience!

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Let me save you all from getting screwed out of those hard-to-get tickets at initial sale time: DO NOT USE THE APP!! Let me explain what will happen to you using my own experience. One hour before the start of the sale, the app put me in a virtual “queue.” When the sale started, it showed me where I was at in line, real-time. I was “2000+” behind which I learned the hard way is the maximum the app will display. As you wait it will give you minute by minute updates of how all of the good seats are selling out while your place in line continues to be “2000+.” I thought I should wait because every time I called the number it was busy. Finally, after 39 minutes and all the good seats were sold, I was still 2000+ in line and it looked like it would be at least another hour before I get to the front of the queue. In desperation, I called and the line was no longer busy! I was able to cut in front of everyone in the queue with that call and purchase the tickets. Word to the wise - do not use this app if they put you in a queue longer than 50 people. It’s a total joke and you’re better off just trying to call. By the way, as I write this I am still in the queue. Horrible experience. I’ll try to enjoy my mediocre tickets.

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Tickets for any concert are all worth EXACTLY the same. But because of “popularity” ticket prices fluctuates. Ticketmaster likes to use this to advantage to scam more than what it’s worth on everyone buying tickets. The concert I was going to had seats ranging from $50-$300 nosebleeds to floor seats. But because tickets were not selling as quickly in a timely manner as TM has hoped. They dropped all seat prices to $20, equalizing nosebleeds, mid seats, and floor seats to “$20”. I already purchased two tickets days before for $50 ea. Not including tax and service fees. I’m paying $150 for crappy seats. When floor seats are now ONLY $20!!! I can’t even get the difference in money back because of their “agree to no refund” BS policy. Everyone going now gets the pay only $20 for ANY seats now. I paid 7x the price that people are getting for a fraction of what it was originally sold for. Ticketmaster monopolized and control ticket prices whenever they want and I think someone needs to stand up against this giant business because they are seizing money and making up “agreements” to trap everyone into paying their outrageous prices. I’ll be writing to the Better Business Bureau BBB and contacting my credit card to dispute this problem. Ticketmaster is trash 🗑

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I downloaded this app, just briefly, the day before I would need it to purchase tickets for a major, very popular, music event. I attempted to login to my account on my PC separately the next day in order to update my payment information before the queue would open but conveniently could not because they were having ‘technical difficulties’ and many others online were also complaining of being unable to log into their accounts. So, I was unable to streamline my future purchasing process but that was shown to be irrelevant as I will reveal thusly. Later, after waiting in queue for a half hour the tickets that were shown as available could not be purchased when selected. Later that day, many more tickets were available but only about a third of them were listed as a ‘verified’ reselling of the ticket but the rest didn’t say they weren’t new, while all the tickets were 3-4 times the price of the original. At the same time the band appeared to believe that all the tickets were sold out to all their events and had set the prices for their own event to be between $59-$200. So, in conclusion Ticketmaster is a scam making millions off of the deception of their hosts and customers.