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The Ticketmaster site would not allow me to purchase my tickets using my home PC, even though I was logged into my Ticketmaster account. It kept giving me an error message telling me to purchase from a laptop or mobile device. The problem I have with ordering from my phone is that the mobile application does not allow you to select the specific seat location that you want. You have to take the 4 seats (or however many you are searching for) that the system finds for you. I was wanting our seats to start on an aisle and even though the website showed the aisle seat was available, the mobile system would only give me 4 seats beginning from inside & working out toward the aisle. So lame! I understand why they want to sell the tickets in that manner, but why not put the needs of your customers first & allow the customer to dictate what seats they buy? What is the point of leaving one aisle seat open? Don’t drive people to your mobile app, where the customer has less functionality (unable to choose seats).
They don’t seem to care to show accurate information. When selling, it shows the face value of the ticket incorrectly. Then they force you to price it relative to the incorrect information. Then even if you do enter a value in the range they give it just comes up with an error message asking if you want to try again?. You can try again 100 times but it will not do what they say it will do. There are good things about the app but I will leave it at one star until they fix the bugs and provide simple honest numbers. These are the good things: the app has a map view when purchasing. This allows you to see the exact position of the seat instead of a vague location like the competitor. If you purchased on Ticketmaster it is much easier to sell a ticket here if you decide to change seats. The bad news on that is Ticketmaster will compete against you on this app and make you sell the ticket for more than they are selling seats. They cannot say this is to control scalpers because to control scalpers you would deal with people who buy a lot of seats and sold a lot of seats. If somebody buys then sells two seats in an entire year, they are just changing plans. It should not be punished so that the company that already collected $200 in fees can get $30 more. I wish they would merge back into Live Nation and make one good application instead of two so so applications. This company should be able to make a lot of money without having a bad interface.
Have been ordering tickets for years and then one day I want to get tickets for a huge event the day they go on sale and Ticketmaster blocked me. They said they were unable to complete my request from this device with zero explanation as to why and merely suggested signing into my account when I was already signed in or to use a different device. Now I missed out on good seats because the tickets are already down to nothing but nosebleed sections. I work in tech support for cellular devices; this was not an isolated software or user error issue. The app is up to date, I cleared browsing data & cookies, I tried from both app & browser. Another time, I bought tickets to see Clutch that were supposed to include a free copy of their latest album. Logged into my app before the event and the tickets weren’t showing. Tickets for other events were there, but not the Clutch ticket I ordered. Installed the app on another device with the same account and there they were but I didn’t want to have to bring two phones with me, so I transferred the ticket to myself to get it to show in the app on my regular phone. Apparently, transferring the ticket to MYSELF disqualified me from getting the free album promo. You can only chat with support if your order details show in the app, so if you are having trouble placing an order, too bad.
I think it goes without saying that when someone wants to buy something, they want to know the price of what they’re purchasing. As Ticketmaster has evolved their platform to keep up with the likes of StubHub and seat geek, hidden fees and the required analysis to understand the actual price when searching across sites has gotten increasingly cumbersome. Why does it have to take three clicks to be able to see the actual price I’m paying? Especially when the fees vary for verified resale and standard tickets, as a consumer youre left guessing what the price is until you reach the third or fourth screen in the process. It just makes it really difficult to compare prices, and it makes it that much harder to understand what you’re really paying per ticket. While Ticketmaster is clearly relevant as a gatekeeper to many of the events we all love and want to attend, and provides valuable service, I wish they would operate in a way that was more truthful and transparent.
I have dealt with Ticketmaster for years...it’s hard not to if you want to attend most events. This is my first and last app purchase. Monday I purchased tickets with insurance that wouldn’t store in my wallet. Okay np. I checked the app for confirmation; no record I bought tickets. Checked my bank account, funds immediately withdrawn. Emailed. No answer. Emailed insurance company who at least responded but still haven’t received any email acknowledging my purchase. 5 days later, still confirmation of purchased tickets. Still no response to my now 2nd email. Also, my tickets, my Exact Seats are still for sale?!?! So my money has been taken and the only proof provided are my screenshots and bank statement. Nice job. My fear is heading to the event with screenshots of tickets to be told it’s no go then Ticketmaster further declining to help because it’s past the event time to cancel. I should’ve sprung for the extra money to print or have the tickets mailed or maybe, just maybe a multi billion dollar company shouldn’t be shaking me down. Bad enough the cost increased by $60 after the “fees”. Don’t. Just don’t. Or, spring for the actual paper tickets like in the old day. #madaf
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