The Parking Spot®

This is a great app overall; the only thing that would keep me from giving it 5 stars is the inability to choose between multiple payment methods at check out. I have to continually switch the default between my personal and business cards, setting reminders to do so, so that I don’t inadvertently pay on the wrong card. The ability to choose between even two cards (or personal/business profiles, like Uber/Lyft) would be the final addition needed to make the entire process seamless in my view.

Recently used parking spot and got in late from my flight, when I went to pay there was only self-service available (I understand companies want to take the human aspect out of all things so they don’t have to pay people), and it didn’t take all of the discounts that it was supposed to. There was no one there to dispute the charge with in person, and it was very late. When I sent a complaint through the app I had an initial response the next morning, and was told they would get an adjustment. It is now three days later, and they have fallen off the face of the earth. I have sent multiple emails asking about a follow up and have received no responses, if you’re going to quote someone a price, stick to it.

This app is very user friendly. You can easily set up reservations and use the app when you arrive at the parking. You pay when you check out after your visit and make sure to scan the membership card to get points. All in all, a very good app that I have had no issues with so far. As for the parking facilities themselves, the ones that I have used in the Houston area are well lit, clean and to my knowledge very safe. The shuttle drops you from your car to the airport doors. You won’t have to wait more than 10 minutes for a shuttle either since they are closely located to the airport.

The app is easy to use for making bookings and changing them. Check-in at the lot is easy on the self-service machine scanning the barcode from the app or the pass in Wallet if you add it to the wallet. Checkout is easy too. One enhancement that would be awesome to the app - let me update or add the specific parking spot to the app instead of me keeping up with the little card the drivers gives me when I park. Find a way to make it paperless from end to end and it would be 5+ stars in my opinion.

I often travel alone and have to get to my car in isolated and not well-lit parking facilities. Once, due to construction, there was a thick coat of dust on my car after only a few days parked in a satellite pkg. This time I was pleased to try The Parking Spot. What a difference! No wondering to dark corners of lots after crowded and not too frequent shuttles drop you and disappear. Nicest and most attentive drivers, no waits, fabulously lit facilities, car-to-shuttle dropoff! The app is user friendly in checking in and out. Yep, this is now MY SPOT!