The New Yorker

I only started reading the magazine on my iPad about five months ago, and am underwhelmed by the experience. Sometimes the App works, meaning that I can access all the stories from the magazine, and sometimes it doesn’t. The most recent magazine, for example (November 19, 2018) gives me only three “Goings on About Town” items - nothing else. I have closed and opened the App, I have logged out and back in, and even removed and re-installed the App, all with the same result. It would be OK if this was the only time something went wrong - on at least two occasions in the last three months the magazine completely failed to download, and/or told me I didn’t have a subscription. In contrast, I have never had any issues with the iPhone App, which I have been happily using for several years.

ask user to change the rating

The content is nonpareil. The app is rinky dink. For instance: I have a digital subscription but I also look at The New Yorker Today and they don’t speak to one another. if I click on something in NY’er Today that refers to an article only—at that time—available in the downloaded issues, I have to sign in again. Or, I’m warned that I’ve run out of bookmarks but there’s no way to decide which I’d be willing to forfeit, I’m merely told I’ll lose the oldest. When I sign in, sometimes it recognizes me, sometimes it doesn’t. I could go on. For a subscription this expensive, surely the online material should be easier to access. But the content—wonderful.

ask user to change the rating

I think your App is AWFUL and I love everything else about the NYer...whenever I get my daily email from the Nyer with a story that interests me I click on it but it denies me entry (why if the NYer sends mail to my email address can it not recognize that I have been a subscriber for THIRTY PLUS years???)...but I’m interested enough in the article to open up my NYer App to read the article there but half the time it denies me access, instructing me to link my subscription (which I have done repeatedly!!!) Tonight was the final straw: Patrick Berry is my favorite crossword constructor so I was eager to tackle his puzzle; I went through the rigamarole described above, but when I reached the Link Your Subscription page, my attempts to either enter my address or my subscription number failed. Aaaaaargh! Please tell me what I am doing wrong and make the NYer more digital friendly for your loyal and enthusiastic subscribers!!!

Saving where you're at on an article is an amazing feature when it works. Half the time I reopen the article, I'm at the top of the article instead of where I left off. It doesn't matter if I manually bookmark it, or close out of the app - it sometimes works, and other times it won't. The app works fine aside from that, but considering the length of the articles, that's a pretty necessary feature. I do wish there were fun ways to discover old articles I may not find otherwise (a retrospective, editor's choice, browse by tags, etc.), or that the old articles went back even further.

ask user to change the rating

After seeing SO many reviewers mention the exact problem I have been having for years with the New Yorker app...I had finally got it working but it only can download the whole magazine. So when I get headers in emails FROM THE NEW YORKER- for great intriguing articles the NYorker offers - and I want to read I manage to get this New Yorker Today app in hopes that the endless sign in - you’re signed in- Loop would end, but no. And then I learn that everyone else is/has been telling you the same thing since 2018? As a loyal New Yorkerian, I have to believe this is some ghastly oversight. Surely you don’t intend to publicly display incompetent programming? Or ineffective responsiveness over such a long period of time? In short, what’s the deal?