The Dallas Morning News

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This APP is unreliable, frustrating and a total waste of money. Just this week I have had to call "Customer Care" twice because my paper would not download. The first call produced instant results. Paper delivered immediately. Today, four days later, the woman who answered didn't know what "Digital' was. Asked me to check around my driveway and my bushes. Eventually she figured it out and said she would send me a link to rest my password.....4 hours later still no link. She also said I would receive tomorrow's paper. I am hopeful, but doubtful. This APP is so last century. PS.....the app seems to be working with few hiccups. Easy to download or “read now”. I read the ‘news’ in the morning. Asking you to allow me to pick up where I left off. Not necessary to reread the front page. Make me happy, ok?

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Frequent crashes and bugs plague this terrible app and Dallas Morning News digital content in general. This morning, for example, we cannot sign into either the app or our online account, so we’re denied any access to the digital content we pay for. The response from the Morning News? "Our IT Department is aware of the problem and is working hard to fix the issue.” This is a response subscribers hear all too often. The Morning News is an ok paper, but worthless if you want digital content, or if you want to use your account for any other purpose. Their delivery service is not bad, but their IT department for subscribers is very challenged. Perhaps this is just another reason why papers are failing-they just can’t get their online content to work reliably. Truly awful. I’d say subscribe to this paper only if you want home delivery and can do all your business on the phone or by mail. Otherwise, forget the Dallas Morning News.

The Google ads now appear to be gone. I assume this is because of all the user complaints. If this is a case of DMN actually listening to their subscribers and realizing they made a mistake, then good for them. Although there are still times when the app can be a little glitchy, I generally like using the app and so I’m willing to raise my review from 1 to 4 stars just due to the elimination of the Google ads. If the ads return, I’ll go back to 1 star. ORIGINAL REVIEW: The Dallas Morning News seems to constantly be trying to find new ways to ruin the experience of reading their paper. For those that pay money for a subscription to the e-edition, we are now being blasted with electronic ads at the bottom of each page. Ridiculous. The ads ruin the app.

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I’ve been using the DMN iOS app daily for the past year or so. I like the fact that I can read my local paper in the format it’s printed while traveling out of town, etc. It’s nothing fancy but for the most part does what it’s supposed to do and with the exception of the occasional latest edition not being available until well into the morning, I like it. However, PLEASE PLEASE add an option where I could choose to disable the opening a story full screen by double tapping an article. It’s too easy to accidentally open the article in this mode and it may take several taps on the “X” icon at the top left corner to restore the view back to normal. Fix this and I could bump my rating up to 4 stars.

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I just looked at this review after about a year. It’s sad to say the publisher of this newspaper still does not care one bit about customer satisfaction. The same problems still occur but we must now put up with needless internet advertising on the bottom of the screen. Instead of listening to the customers concerns they turn a deaf ear. We might as well cancel our subscription now since they are driving this once proud paper into the ground. This is the bottom of the barrel for newspaper epapers ! Run, don't walk away from a DALLAS Morning News epaper application. There is NO customer support! Why can't the developers test an Apple IPad Pro at ISO 10.3.3 to run their own testing? Have you even made sure the app on Apple app site is even the most current available? It would be great if they at least tried to communicate proactively with the users instead of hiding behind support staff who may or may not understand the problems It's hard to realize that the owners, editors and management simply ignore the problems and never communicate to all of us that are still paying for a electronic subscription which simply does not work well enough to justify the cost.