TD Bank (US)

The app is in constant use for me, I’d be lost without it at this point. It’s always worked perfectly. I absolutely love and appreciate the ASAP call feature. There doesn’t seem to be much difference between this version and the old version, but it’s still working great. There are glitches on the app and across TD since the updates, however I know TD will get them all worked out, so patience is all we need to have and taking the time to ask for supervisors to say thank you for the reps above and beyond help if you have to call them. I do that all the time. Every call, a rep gets a thank you directly to a supervisor because they deserve more gratitude and patience over angry calls. Top notch, exceptional company, online banking and people. No I don’t work for them. I’m a customer who’s been treated like a human being for years by the most wonderful people and I’m sharing my gratitude here also. Re: Reply to JC. So happy to know the reviews are being seen and hopefully you know how much you’re appreciated. TD has been amazing with me through ‘so’ much. The app is perfect. Thank you greatly for your reply, JC. Wish I could express all the why’s for my comments about and apart from the app. Both are exceptional!! Best to you :)

I would like to take the time to compliment your staff at your Hazlet Nj location. Bethany ( I think I have the spelling correct!🤗) in the office is always there to help me and I know she always hS a ton of work to do but she always manages to be able to slide things to the side the side and help me with what ever “crisis” I think I’m! She always makes me feel at ease and send me on my my way without a worry or concern. I am handicapped and she can tell if I am having a tough day and helps me quickly, with great guidance, suggestions with what will help me best. She also has the ability to help me w/ the online system with great experience and has NEVER told me to call another area of the td bank organization especially the 1 -800 #. She always helps me from start to finish. She has even personally contacted me to touch base about something we were working on. Thank you for hiring such a great caliber of people😊! It is only one of the things that sets TD bank so far above the the rest in the banking industry .

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Total garbage. I like TD Bank as a whole, but this app is complete garbage. They take it offline for a complete weekend so you can’t access your accounts at all. Sure why not. Come Monday, I had the same issue as many others. The app said I needed to update but when I went to the App Store, no update was available. (I saw TD was responding that it wasn’t directing the correct download, but mine was on the right one and still showed “open” instead of “update” I had to wait until Tuesday to actually get in. The “update” was suppose to make things better. Since then, the app has been down CONSTANTLY. It’s down right now. Try to sign in you get “Hmmm something’s not quite right” with “access is down at the moment” below that. It’s RIDICULOUS. Your a bank. People need to get at their money at anytime day or night. Makes it impossible to do so when the app/website is down consistently. In closing, I’ll be switching banks Because of this, But I won’t say to which one. Some people leaving reviews saying other bad reviews are plants for other banks to leave bad reviews just because they are naming other banks.....no...all those reviews are spot on. It’s the people saying the app is great that I find fishy. PLEASE, avoid this app like the plague. Run far away.

We are currently living outside of N.J., where we had been TD Bank customers for about 15 years. When we got to our new city & home(although there is a different bank on every corner, and this city is known for banking- to our great disappointment -there is no TD Bank here), after much searching, we just couldn’t find a bank that even came close to TD Bank in financial capability, customer service and personal kindness. Our experience with TD Bank in N.J. was wonderful- we knew all of the tellers and managers, and they knew us. They not only knew us, they cared. We decided, even though we thought it would be difficult, to bank long distance. Difficult couldn’t be farther from the truth. TD Banks AMAZING team of customer service reps have made it not only easy, but an absolute pleasure! We have never dealt with a rep that didn’t go above and beyond - they are always knowledgeable, friendly & kind...that, is the reason we are and will stay, loyal TD Bank customers.

I have had this app for awhile now and have fully enjoyed the convenience and ease of use. However, over the past month I have run into problems. Today, I tried to access my statement via the mobile app. It opened fine, but as soon as I tried to expand the screen— the app closes! Tried this several times, same result. I deleted the app, cleared my cache, turned off my phone. Then re- downloaded the app. Tried going in again and downloaded my statement and expand the picture— again— app closes! I tried doing it via online website on my computer only to have it tell me my access info is incorrect. So I try to recover the info, give it the info they ask for— and it tells me it can’t complete my request. I called customer service just to have the woman tell me she can’t help me with the mobile app stuff (it’s your phone, she says). And also tell me that I have to use Google chrome for a web browser on my computer because the website likes that search engine better. Are you kidding me?!’ You May have lost a customer, TD!! Very disappointed!