Takl - Home Services On Demand

Giving a “one star” is too high. I am almost one month into the application process to be a provider and cannot get the process to complete (FYI...Providers have to pay a $30 fee for their own background check). The “Help” feature in the app also does not work and will not load. It actually loaded the first time I tried to use it but there is no record of it. I had to find my “Welcome” email and go around the app to get to a chat room help desk. The agent I was connected to could not figure out why the app would not submit my request for background check nor had the ability to override it and process the request manually. Her only solution was for me to install the app on my computer and bypass the app on my phone entirely to complete the process. Huh??? What’s the purpose of a mobile app that only works on a pc? When I informed the agent this was unacceptable and I wanted to speak to someone in management now, she told me she would forward my request to them and they would get in touch with me at a later date but did not know when. So....the app doesn’t work, help desk can only be reached outside the app, help desk can’t figure out the problem nor can they fix it, and management will get back to me at a later date. The resolution, if ever found, needs to be one heck of a Quality Service or we will have to consider other alternatives. I am EXTREMELY disappointed.

This is a great new app that I took a chance on. Yes, I kept seeing the commercials & I decided to give Takl a try. I’m so glad I did! I’ll be honest, I’m not the most tech savvy person out there & once I downloaded the app I had questions. I went on their chat room & every question was answered for me. I requested a job to get done & within minutes had the person who was going to do it locked in. I could even see his picture, his profile and after picking Scott I was able to text him directly to leave information since I wouldn’t be home when he was here doing the outside work. I included “before” pictures on my job request & he sent me “after” pictures. I was notified when he was on his way, when he got to my home & when the job was complete. Perfect! I waited until I got home, loved his work & hit complete & just like that Scott gets paid & I'm a very satisfied customer. I will definitely be using Takl again. Thank you.

As a provider I’m overall pleased with the app. It’s fairly intuitive to use and lays things out in a simple manner. A few suggestions I have for the developers that would make it much more enjoyable to use: -Allow providers to see star ratings for specific chores they performed. How will we know what to do better or differently if we cannot see feedback? -Don’t require location services to be set to “Always On”. By setting a specific location point with an xx-mile radius for chores would be incredibly beneficial. Since everything for Takl is so phone dependent, having to worry about battery drain due to location settings adds an unnecessary level of stress. I would be THRILLED if this was implemented in a future update. -I’m curious why I have to rate a customer at the end of each chore. I cannot see these ratings prior to accepting a chore so what use do they have? -Please implement a notification to update to the provider if a customer does not accept you for a chore. Having to constantly check back and pull down to refresh gets pretty annoying, especially if you’re in the middle of something else.

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I went through Takl and booked a provider to have a bunk bed with storage drawers put together for my 8 year old son just one day ago. A man named Joel showed up for the job 30 mins late and when he got here, he opened up the box, scattered all the pieces and hardware all over my son’s room. As he was doing this he dropped one of the boards, when asked if it was broken, he lied and said “no, I just knicked it a little” when he had actually chipped off a huge chunk of the wood right where the bolts and screws went to that particular piece. After taking out all the pieces, he said that he couldn’t put it together by himself after being here for nearly 3 hours and said he’d be back at 10 am the next morning with 2 more people. Instead he went on Takl, cancelled the job at 6:30 am with no warning or explanation as to why. Wouldn’t answer his phone or anything. After setting up yet ANOTHER provider the same day the last guy didn’t show, the new guy comes in and said that he had made such a mess of things that there was no way he could put it together. So now we’re just stuck with a mess and no bed for my son. DO NOT USE Takl!!!! They have some horrible providers. I am highly upset and disappointed!!!

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Tried booking a job as a customer with Takl. I received 2 providers right away: 1 had many good reviews but showed that he was 426 miles away. I wanted to simply clarify with him that he was closer than that before confirming, but the app has no message function that allows customers and providers to communicate and ask these types of simple, clarifying questions before committing. The only way to message someone is to first confirm them for the job. I was also unable to go back and see/edit the details of my job posting after I submitted it but before I confirmed a provider; I had to go to the help portal and IM with a Takl representative to get the information. If I wanted to change anything, I would then have to cancel the job and go through the entire submission process again. Takl - please take a cue from other successful service-based customer/provider apps like AirBnB. The above features are very simple and, in the case of the messaging function, can be implemented so that Takl doesn’t lose business as a result of customers and providers making their own arrangements outside of the app.