T-Mobile FamilyMode

All the problems I listed below have been resolved from the time of its first release: If they spent more time and development on its function rather than its packaging they’d be on to something here. When I first bought both the plan and the home base a couple of weeks ago I almost returned it the next day because the management app was deleted from the App Store for unanswered reasons. I was told to use the management web portal, which I could not find or access on my t-mobile. A week or more later, while lugging the base around with the intention to return it, I searched for answers on whether this product would be supported or not going forward and found the app was back so I downloaded it and gave it and the base a try. As of now I still cannot login directly with the app. I continue to get the message “The App is experiencing difficulties. Login using T-Mobile’s App optimized web page.” It loads it in the app and I can login. More frustrating is that my login is not preserved and I’m forced to manually login twice every time and login even when I switch away from the app and back to it. I can go on because there’s more issues but I’m out of time for now...

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Our home base is constantly offline and I’m unable to connect. The box is very simple so I’m not sure why it won’t connect to our kids phones. All other internet dependent devices work fine, why won’t the base device sync ? The filtering system is worthless. I can see my kids navigating patterns, but when I click on a link, the webpages are dead. What’s the point if I can’t investigate? The feature, “Locating my device” through T Mobile Family mode is worthless. My kid had a Samsung device and it rarely worked. Now we switched to Apple and Apple’s system works great, never use FamilyMode specific to this feature because it never worked

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This company is disgusting how they do business. You pay $10 a month for a service that doesn’t work 90% of the time. I’ve called t-mobile at least 15 times with this same issue and I’ve had it for about 5 months. It crashes everyday the VPN doesn’t work and turns itself off every day. Clearly there is something wrong with their service and they choose to turn a blind eye and just take your money every month and not fix it. I will continue to call till every month I get my money back for it. I will not pay for something that doesn’t work. The tech department doesn’t know anything all they say is “reinstall the app” “log out” “download again” I don’t have time to do this every week with customer service. DO SOMETHING T-MOBILE YOU $67 BILLION DOLLAR COMPANY!!! You have all that money and can’t fix an app. Lol pathetic. *update* they reached out to me telling me the same crap I’ve been doing. Check the VPN, install and uninstall the app. I’ve done everything and they’re telling me nothing new like always. And what I don’t understand is how they have so many 1 star reviews but manage to keep a 5 star rating lmaooo ok If you have an iPhone you can do it for FREE on the phone itself on screen time and it works 300% better and offers more and never crashes. Idk why I even paid for this

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The concept is really good but the app needs a lot of improvements. The child gets notifications every single time you check their location. They can disconnect VPN and they have access to everything. The FaceTime restriction doesn’t work, when you go to the history to see what pages they were searching an error page shows up. You can basically can only pause the data and restrict pages and that’s about it. It would be amazing to be able to control and see what my child is texting and who she’s calling, for parents to have total control of pages, apps, etc. I actually have more restrictions with screen time from iPhone and it’s for free. The $10 are not worth paying at all.

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My parents downloaded this app for me because they thought it would help me with managing my time on my phone. I agreed with them so we got the app. My phone REFUSED to work for 48 hours and the only way I could get it to work again was by uninstalling this app. When I say it didn’t work i mean I could not open anything regardless of the app saying I had time left. This app is good in theory but not very user friendly in my opinion. I suggest setting rules IN REAL LIFE about when your child can use their phone. (PS I am in 10th grade so I think I can give a valid opinion on this)