سويڤل | رحلات موفرة كل يوم

I love the idea, but the new version is a little complicated, the older one was more clear and easier for an end user, the new one requires more effort to pick a destination. I’d like to add if it’s possible to view the ride router before booking? The ability to be able to zoom in the map and know further details about the router which streets exactly the bus is taking, its only available after the booking. I hope you guys really grow and get more lines soon! Keep up =]

However they are not the first to apply such an idea but they are the best to operate it until now. I know that most of your concerns now are the operations which is good. Try to enhance in the app and add more features like monthly subscription with lower prices as a package. Also try to integrate with debit cards as most of people have debit not credit cards which is a challenge i know. Try to make ETA in the boarding bus screen automatically updates according to the current traffic status. Best of luck guys.

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I have been using this app for a while now and it’s been 1 month since they added the package booking system which allows the user to get a relatively good offer comparing to the normal booking prices, problem is that, without any notice, they increased the package prices by 50% and even more for some users which doesn’t make sense at all and doesn’t meet with costumer compliance, I tried so many times to contact the company to get any clue of this to understand what’s going on and I got no replies. I am so mad of this and I don’t think what they did is respectful to their users and being side by side with so many angry and disappointed users, I won’t think of using this App again.

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Very bad experience ! The issue is not with the driver. The issue in the system itself! The driver app dosent give the driver the drop off for each passenger which leads to a lot of confusions and debates between the passengers and the driver. Plus, for example if i book from point A and another passenger from point B then C ...etc and we start the trip and suddenly new passenger from point A book the trip the application asks the driver to get back to the point A again to pick him up which lead to waste a lot of time for others! Also, the main driver for this route didnt come and you ( Busset company) replaced him with a new driver from another government area from outside Cairo who dosent know well Cairo st. And the GPS on your app always have a delay in giving him the correct direction which leads to waste time to know the correct rout and we ( passengers) were trying to help him to find his way !!! This was my 1st time to use the app i booked for round trip ( @ 8:00 AM and the return @ 5:00) but because of this bad experience i cancelled the return trip.

They have one of the best customer services; I was trying to book a 2 seats ride and couldn’t book except 1 only and the bus was arriving and I didn’t know what to do, so I contacted the customer service via their FB page and they advised me to ride the bus without the booking and they did the booking themselves instantly without going through any hassle. Thank you SWVL!