Swedish Health Connect

I downloaded this app with great expectations. After set when I opened the app it would shut down about 5 seconds later. I could not get it to stay open. I have off loaded the app several times, reloaded It but it will not stay open. I could not find a contact link to discuss this problem with the app developer but found none. If I can find information how to make the app work I will write a more favourable evaluation (as long as the app works properly. Yesterday I gave this app 1 star. Today I give it 5 stars because all of the problems above were resolved. Now the app stays open, connect seamlessly with MyChart and works perfectly. Thank you for responding so quickly to my concerns.

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Supremely disappointed with this app, which if optimized for the user experience, offers so much potential. This morning there is a message showing for me, but when I click the icon it says this feature is not available. Then I tried to schedule a mammogram, for which I am overdue. This feature was only available at a few limited places outside of my city (Seattle). Really? Why is this common screening visit impossible to self-schedule? Next I tried to schedule with the dermatologist I've seen before. Nope. The only option for scheduling is with my primary care doc (the person who has referred me to the dermatologist). In short, the app is extremely limited. And Swedish phone scheduling is only open M-F 8am to 5pm, with zero options for after hours or Saturday scheduling. People like me want to make our own appointments, and it shouldn't be this hard. Hopefully this will give the developers some ideas for how to improve the app.

The app does what I need when it comes to interfacing with the local express care clinic at my Walgreens and allows me to access mychart info. The video visit feature is really nice now that I have a little one running around because it saves a few visits to urgent care or ER due after a overzealous young parenting freak out. All-in-all a good UX, but I’d like to see the feature set grow!

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The definition of insanity is doing the same thing over and over again and expecting different results. I almost went there with this app. All I wanted to know was: when was I last seen for X. After several attempts- resetting password, etc. - I eventually gained access. (Even though the settings tab indicated I was signed on). You can then tap multiple drop downs and tabs to try and find X. (If you can see them on your cellphone. Thank goodness for the zoom. I’m fairly tech savvy. I wonder how many others will give up more quickly than I did.) There is no search tool. Several times I was redirected to the sign on page to renter my ID and password. I entered these correctly several times and decided that the app needs serious “medical” attention. This needs to invite real patients to practice on the app and not have techies tell administrators that it’s good to go.

I use this app to schedule Express Care appointments at a clinic near my office. Really easy way to get care when I need it.