Superbuy Forwarding Solution

They’re pretty good. Sometimes can be pricey but for the services they offer I find it worth it. Personally though if you’re not ordering a huge haul of things then I’d suggest you have your money ready as it gets pricey for small hauls. Bigger or heavier hauls make this service worth it! All in all if you can look past that then they do offer amazing services to secure your package. Think I paid like an extra $4 for extreme protection around my package and it legit took 5 minutes to break open the packaging! Such good services & protection that they will definitely see my business again!!

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You can easily be told that they can’t give you the sales or coupons on taobao by all kinds of excuse. Sales and coupons that taobao’s system will automatically give you if you try it yourself taobao. That means even you paid more through their system, and their buyer put the order in a lower price through taobao, not only will they not telling you, they find excuse to tell you you won’t get the money until you try it yourself on taobao, and show them the screen shot. I try to report it to the complain department, and was only told that they have done this and that, and that I should leave them a extra message with my order to help them work better.🤷🏼‍♀️ I have shopped here for several times, and have experienced the terrible customer service, I’m sure this will be my last time working with them.

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I had the bad taste with this app at the beginning, I thought it may be I didn’t use it properly. I gave it a second try, it really pisses me off. If they cannot ship the items to the U.S., they should warm us at the beginning before we made the purchase. I paid and all items had been shipped to their warehouse then I couldn’t add to the chart to process my shipment. So I contacted their customer service, they told me those items couldn’t be shipped, but I was being charged already. Ok fine, I got one simple item to ship to U.S. then, who knows, the shipment is way more expensive than the item itself and even more expensive than shipping from China directly. Contacted them, I was told that I couldn’t get my refund. OMG, I cannot believe that, it’s a FRAUDULENT app ever. I will definitely tell all the people around me how bad this app could be. Avoid them!

I have ordered from Superbuy three times and each time it was a good experience. I understand that there are coupons on Taobao that makes some of the items cheaper than using Superbuy but Being that I can’t read Chinese it doesn’t bother me because I wouldn’t be able to get the items for that price anywhere else anyways. The service is fairly fast but they always make sure you get what you want.

Every agent I’ve had has helped me through the process with no problems. I’ve had to return a few items and my agents got me refunded without any trouble. Just be clear about what you need and be polite. Don’t bombard them with messages, just ask for help concisely. If you show that you are a dedicated customer, they will do everything in their power to get you what you need. My one complaint is about the UI of the app — it’s a little shoddy, there are a lot of typos, and it can be hard to navigate. This could be fixed pretty easily though. All in all, great app and great customer service.