Sundance Now: Exclusive Series

Update March 12, 2018: The updates to the app are excellent. It's really a totally different and new experience. Thanks for listening, the original all was awful. Old review: So basically keep a notepad of what you were watching and what you like because there isn't a history function, or a saved shows, it doesn't transfer between devices so what you watched on one device on your account zeros out on another device. But it zeros out on the device you watched it on anyway. Really great shows, you just have to manage it on a notepad to keep track. A for content, D for app

I signed up for Sundance Now after reading a rave review about a show on WSJ, called “Cheat”; while it was initially available for streaming in all 4 episodes, Sundance removed the 3 remaining episodes by releasing one per week, which amounted to a bait-and-switch tactics! Sundance Now offers English subtitles option only on Roku platform. For those who use Google Chromecast to stream its content, there is no English subtitles option. Also, whenever I streamed any episode and left it unfinished, I can’t pick up where I left off and have to start searching for the very previous scene where I paused earlier, which is quite annoying, considering that Netflix or any streaming outlet let viewers pick up where they paused last time. Sundance Now needs to offer more content available for streaming, specially those films and TV series from non English countries in order to make itself stand out amongst a barrage of TV streaming services for viewers retention.

Overall the app is fantastic. I was drawn to it because Discovery of Witches and then watched Riviera. Both of which were excellent. I can’t wait for season 2 of both of these shows. I have reached out to customer service and found that I received a response within an hour from ‘a real person’. Even though I was initially on the fence about this streaming service I have found that I am thoroughly enjoying it. 4 stars because I wish they had larger selection..... so I am keeping my fingers crossed.

ask user to change the rating

Signed up to catch the second season of Exeter and really enjoyed the selection of programming, BUT continuous problems with the app led me to just give up. Random shutdowns and restarts, plackback issues, limited access to your account preferences and your “my list” content disappearing are just some of the frustrating issues you’ll deal with constantly. If they manage to properly integrate their channel with the app I would consider resubscribing but with so many content subscriptions to choose from now, a buggy interface like this will quickly take you out of the race.

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I am a former subscriber, restarted my subscription and paid through the App Store. I have logged in with my Roku, Apple TV and iPad but can’t get it to work. After I sign in, it loads my watchlist, but when I choose play to watch something it kicks me out to a nag screen and asks me to sign up. I’ve removed the app, restarted and waited a day for the payment to process but it still hasn’t, and didn’t post to my bank account. I don’t know if that’s an issue with Sundance or the App Store, but I’ve made other purchases that worked okay. I canceled the subscription to Sundance but was supposed to receive service for a month. It’s not worth keeping, so I’m not missing much anyway.