Sugar Smash: Book of Life

I love this game. It’s a fun easy way to pass the time ... I just hate that I was on level 300 something and it crashed and when I reopened it, it started me back at level 1... lost all my power ups and everything. That’s very disappointing *update* After an update with the app I was back at the level I was previously with all my power ups. Very happy the developers were able to fix this issue and respond to let me know it was fixed. Now I can happily go back to playing for hours :)

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I have been playing this game since it first came out. About a year ago there was a bad update and I went from level 800 all the way back to level 1. I was very confused. Out of curiosity, I replayed level 1 and then it jumped up about 10 levels. So, I continued playing this way until I was caught back up to where I had been. It took me about a month and I never complained. Then there was this terrible update about a week ago. I did not lose levels but I lost the majority of coins and boosters that I had won through challenges and contests. It took me a very long time to earn all of those coins and boosters. I contacted app support. They did not respond for a few days then said, “Install the new update and it will be fixed.” Wrong. I was still missing everything. Then they said to send them a screenshot of my purchases. I reiterated that I did not purchase the boosters but had earned them. Then I had to send them a screenshot of my account. In the end they credited me some coins but I am still missing around 50 rainbow boosters and over 20 of each of the other boosters. Then today the developer responds and says it’s been fixed?????? Well, it hasn’t been fixed and I believe they have no intention of fixing it. Moral of the story: only play this game if you are prepared to periodically lose all progress and earnings. I’m going back to Farm Heroes Saga. They have never lost my progress or earnings during an update.

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This is the only game that I will literally waste hours of my time on. It’s fun and challenging, but I swear some of these levels, regardless of what the developers try to tell you, are impossible to beat without boosters or extra moves. I’m the type of person who won’t progress to the next level until I score 3 stars on a level — I’ve been playing level 66 for over a month now, a bunch of times every single day, and cannot for the life of me get 3 stars. And there are some levels (like the first one in the latest Pepe challenge) where you cannot get the required medallions without the column/row destroying candies which are provided by the blue jewels, but those jewels sometimes don’t show up at all and you waste all your moves. If there’s something I’m doing wrong, then maybe they should give better instructions on how to obtain the things you need. There’s also a really dumb glitch where it will scramble the board even though there are plenty of matches to be made. I’ve got a feeling it’s meant to do that to mess things up for you so that you buy boosters or extra moves.

Like many others, I absolutely love this game, but the freezing of the game has made it impossible to buy anything because I would lose what I bought when this game freezes up on me. This has happened too many times in my experience. It just happened again tonight, so I have to delete the game and start all over again. Many games do this “freezing up”, it is not just Sugar Smash. Will continue to enjoy this game, but will never spend money on it again.

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I used to love this game. I’ve played it on different phones and devices for the last few years but lately there are so many pop ups (from the game itself) that you’re closing out like six things to even get to the main page and another two to four to play the next level. I don’t care that you have ten promotions going on or some extra game challenge, I don’t want to pay to keep plying my level, yeah I’m sure, ok I lost the sombrero streak I don’t need to see it every level I beat and really don’t need to sit there and wait for it slide down to the bottom...it’s gotten so annoying that I barely play the game anymore.