Ratings & Reviews performance provides an overview of what users think of your app. Here are the key metrics to help you identify how your app is rated by users and how successful is your review management strategy.
User reviews affect conversion to installs and app rating. Featured and helpful reviews are the first to be noticed by users and in case of no response can affect download rate.
The SRS is a tool that gives a voice to those who dwell within the other realm. Ask a question and wait and see if you get a response. Cycle through different frequencies and await an answer after posing your queries. Use with prudence. Further instructions on how to operate the device are found within the electronic manual located in the app itself.