Speed Queen

I’m a college student, I live on the 3rd floor of my dorm. When I first moved here it worked fine but once it started glitching out it doesn’t work anymore. I have money on her that’s just sitting there and I can’t use it. If I can’t use the app I want my money back. And best yet, it use to let you select a floor. I can no longer select the floor it just shows washer and dryer available. At this point I would really like my money back before I delete this app.

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I’ve used this app because I don’t really have any other choice since I live on a college campus and this is the only way to pay for laundry. Every now and then, I receive errors that a payment didn’t go through and that “I wasn’t charged” but when I check my recent transactions, it shows I was still charged for that load and it can happen multiple times in a row. What’s even worse is that whenever I try to click on the support button that is in the app, it says “no email is registered with this account”... but you have to have an email to log in to the app in the first place, so what exactly is it talking about not having an email registered??? It’s been frustrating and I’ve lost a good amount of money due to this issue. It has been an ongoing issue for quite some time now and it’s unfortunate that there hasn’t been a fix about this.

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Spent over 30 minute standing in front of the laundry machines trying to get the app to work. It kept crashing, and wouldn’t take my payment even after trying multiple different forms of payments. Customer service was terrible - asking me questions about internet connectivity and basic steps even after I explained in detail my situation and what I’ve tried. The steps they suggested led me to get disconnected from them because the app crashed — even after I told multiple reps this would happen. The issue is in poor coding with the app, and a general lack of training for employees. I really hope my laundromat changes services. Waste of time just to save them money in credit card fees. All I wanted to do was my laundry. Ended having to go scrounge for quarters.

This app is great when it works, but as of late, it’s been glitchy. If you’re going to use it, I would keep a laundry card on hand just in case. A week or two ago, it would not connect to any of the machines; they came and reset the connection and it was fine. But now it just took me 3 attempts to start a washer, and it charged me for 2 of those attempts instead of the last one (which worked). Their customer service was good the last time, so I am hoping they can credit my account. I really like being able to see if machines are open before going to the laundry room and the alerts when your wash is done, so I’d recommend trying it out...just don’t throw away your laundry card.

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As a college student I love the concept and idea of this app. Rather than running to get quarters you can easily use your card a phone to start the washer. At least this would be the cause if the app was not constantly glitching and not connecting to the washers and dryers. So rather than just being able to start your load you find yourself closing and reopening your app and having to constantly make calls to speed queen to refund you your money and then having to wait and take your closes out of the washer/dryer....I’d much rather just struggle to find quarters than struggle with this app. The only thing this app is consistent at is being inconsistent.