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Soothe: Wellness On Demand

(10 223)
Price
$0.00
Category
Health & Fitness & Lifestyle
Last Update
None
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Store Performance Index

64%

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Ratings & Reviews performance for Soothe: Wellness On Demand

Ratings & Reviews performance provides an overview of what users think of your app. Here are the key metrics to help you identify how your app is rated by users and how successful is your review management strategy.

Number of reviews,
total

10 223

Avg rating,
total

⭐4.5

Description

2581 chars

Safe, spa-quality wellness and personal care services delivered to you, on your schedule –– at home, at the office, or on the go. Soothe is the largest and most trusted on-demand wellness platform in the world. The Soothe app connects you with top wellness professionals in your area, any day of the week, from 8AM to 10PM or Midnight (varies by market). Providers on the Soothe platform are licensed, certified, and highly-skilled massage therapists, estheticians, and cosmetologists who can offer: • Relaxing Swedish, Deep Tissue, and Sports Massage • Chair massage (at home or in office) • Percussive Therapy • Haircuts & styling • Skin care, including in-home facials • Spray tanning...and more ON YOUR SCHEDULE Simply choose the type of service you want, the time and place you want the specialist to arrive, and Soothe’s platform will match you with the highest-rated specialist in your area who meets your criteria. Whether you’re looking for a facial to look more youthful or a 5-star full-body massage, Soothe has you covered from head to toe! COMMITMENT TO YOUR SAFETY In addition to fewer touchpoints involved than visiting brick and mortar spas, all providers in Soothe’s network are trained in Soothe Safe™ protocols, a program that further enhances Soothe’s strict guidelines for hygiene and cleanliness. Recharge and relax in the comfort of your own space knowing that providers on the Soothe network are trained to help keep you and your household safe. A NETWORK OF PROFESSIONALS & PRODUCTS YOU CAN TRUST With its award-winning Trust & Safety team, Soothe only accepts the most experienced, skilled, and background-checked wellness providers onto its platform. All providers in the Soothe Network are licensed/certified and insured, and are continuously monitored to ensure the highest quality standards are met. They’ve had extensive experience and often possess multiple, specialized certifications. And Soothe only partners industry leaders in the wellness and self-care space: from Therabody, Hydropeptide, PCA, and Skin Care Authority, and Dermologica. GET EVEN MORE WITH AN OPTIONAL MEMBERSHIP Soothe’s optional membership plan, Soothe Plus, allows you to book unlimited discounted services and make massage part of a health and wellness routine. Various plans and packages are available to meet your needs. Download the app for more details. BE AT YOUR BEST Taking time to take care of yourself has never been more important, and at Soothe our commitment is to make self-care easy and accessible — all in the comfort of your own space.

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 Why to reply to reviews?

User reviews affect conversion to installs and app rating. Featured and helpful reviews are the first to be noticed by users and in case of no response can affect download rate. This is why it is highly recommended to reply to them.

eviafre
Sep 17, 2019

I love the idea of Soothe and, despite a few bad experiences, was open to giving them a chance. But then I discovered that it is almost impossible to cancel my membership and now think they are an absolute scam. I first tried through the chat app and got ghosted several times once I connected with someone and mentioned I wanted to cancel my subscription. I then emailed and got a response back saying that they could do it. I was not asked for further information, so I assumed my subscription had been successfully canceled. A couple months later, I discovered I had been getting credit card charges for the last couple of months. I then called to cancel. After a 40-minute hold and an entire discussion with the phone operator during which I said multiple times I would like to cancel my account (and the person seemed to acknowledge my desires), I was about to hang up when I said, "Just to confirm: my account is canceled, right?" The response was, "Oh, let me go ahead and GET THAT STARTED RIGHT NOW." They also refused to refund me for the two extra months, even acknowledging that the email exchange did suggest that I needed no further action to cancel my account. Before this last sequence of events, I might have given them the benefit of the doubt, but I am now convinced they make their money by tricking people into not canceling their memberships. STAY AWAY WHILE YOU STILL CAN!!!

Just Your Usual Reviewer
May 17, 2019

Twice I've tried to use this app to book an appointment. The first time, I tried short notice of just a few hours but was disappointed (although understanding) when nobody was available. The second time, I tried to book ahead of time and the app never found a therapist to fulfill my request. At these prices you would think they'd have someone ready to go, but both times Soothe completely failed me. I downloaded the Zeel app and had a confirmed appointment for the same timeframe Soothe failed at within minutes of signing up -- something Soothe couldn't do given hours or days of advance notice. If Soothe fails you like it did me, there are alternatives that work! They've now replied to this review to ask me to email their generic support contact. Nothing substantial in their post, just a weak attempt to make it seem like they're pretending to listen. As Soothe has wasted hours of my time already, I don't think I'll be indulging them in a runaround support conversation. Soothe: own up to the fact that your service is not reliable, be more transparent about what actions you take to improve things, and maybe some of these discouraged customers will come back. As for me, I found a service that works, so I'll be paying them instead.

missW71
Mar 04, 2019

This is a total scam ! So i downloaded the app and booking a massage you are offered a discount on the massage if you sign up for the plus account which can be canceled at any time which took $115 down to $95 who wouldn't do that since theres no penalty to cancel except if resigning up you have to wait 6 mo. So i agreed and booked massage. The charges were placed on my card instantly. This company says within two hours a masseuse will be at your home so i waited and waited no show so an hour after time scheduled i chatted with a soothe representative who stated they had no one available so i asked for my card to be credited and was told that i paid for the plus subscription and the money now was credits on my account. I tried to book again and it was $20 more for prime time (this is during the time a masseuse should have been here) i chatted with a representative again which he applied 20 credits so i would not be charged as long as i booked that evening . I tried in 6 hours to book 4 different times at which no services were provided. It is now the following day i have tried twice and still no massage! DO NOT SIGN UP FOR THE PLUS IF YOU CHOOSE TO USE THEY TAKE YOUR MONEY AND DO NOT LIVE UP TO WHAT THEY ADVERTISE!

Tanji J
Sep 04, 2019

I booked a couples massage, only to find out at the exact time of appointment that only one masseuse showed up! She enters my home and asks me if Soothe, or the other therapist has called me to inform that she will not be showing up. NONE of them called to let me know. How unprofessional to find out at the exact time of your appointment when one masseuse is already there? Y’all about a mood kill?! Right before a relaxing massage? We ended up having to do a back to back session which was not what I booked for. Couldn’t even enjoy a “couples massage”. Thankfully the masseuse was nice enough to change her plans to do the back to back. Highly unprofessional company. They called 5 mins after, and ended up charging me MORE then what my original appointment was booked for. They did not offer ANYTHING for the inconvenience. They just said, “sorry your masseuse didn’t show up!!”, 5 mins after my appointment time. I have already spoken to them about the issue and there is nothing they did to accommodate me. Never will book with this horrible company again. You shouldn’t either.. there are other companies out there like that will take care of you!! If I could give NO star for this sorry service I would!

Traci Gross
Apr 23, 2019

I downloaded this app that was recommended by a family member. The service they advertise is very appealing much like a uber service but is overall really a subway service! My first attempt to book a massage appointment was horrible went thru the app requested a female and an hour before the service she canceled. They gave me an option for another female therapist a whole hour later and a male showed up to my door! I turned him away and soothe only offered a $15 credit for my inconvenience! Moving forward a year later because I have heard other horror stories I figured now they may have gotten better and thought I would give them another try and book a couple massage for my boyfriends birthday! I requested two female therapists and book the appointment at 3pm for a 8:45pm appointment so that just In case a therapist has to cancel we can get one by 8:45pm because last time I learned that the therapist cancel a lot. At 8:45 the 1st therapist showed up on time and as the therapist was walking thru the door soothe calls and says the second therapist canceled and offered a back to back which is not a couples massage and they o my wanted to offer a $15 credit. Do yourself a favor and book a spa massage this is the worst service ever!

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About Soothe: Wellness On Demand

Developed by Soothe LLC.

Soothe: Wellness On Demand is ranking in   Health & Fitness & Lifestyle

Last update was at Noneand the current version is 5.2.3.

To see all other keys and revenue click here 811054908

Soothe: Wellness On Demand have a 10 223a user reviews.

Soothe: Wellness On Demand was released in the App Store. It is developed by Soothe LLC, who have also released the following apps.

Soothe: Wellness On Demand has 10 223 user reviews.​

Soothe: Wellness On Demand has an average rating of 4.5. ​The latest version of Soothe: Wellness On Demand 5.2.3​ ​​was ​released on None​.

You can download Soothe: Wellness On Demand ​here

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