Somfy myLink

The app constantly drops the shades. Helpfully it tells me “Error. Internal error.” I unplug the MyLink device and plug it back in. The device/app then work, but only once, then the error and the process repeats, endlessly. The layout and functionality of the app are subpar, design you would have seen 10 years ago. I so wished I hadn’t listened to my window treatment people and gone with Lutron instead. This system feels like a rinky dink poor man’s retrofit. I’m very unhappy. UPDATE: I had submitted a support ticket on the Somfy web form online and received no reply, part of the reason I wrote this review. In response to the manufacturer comment on here I sent an email to the address mentioned and received a call back within a day or two. What we learned on that call is that the instructions online for establishing a different network connection for the MyLink are not correct and we had to follow a different procedure. It would help if the instructions online were correct. My system appears to be working now. Updating my rating to 4/5 - please provide your support email on the website or respond to web form requests and please update your instructions for the myLink.

We have this system installed on 5 hurricane screens in Southwest Florida. The system is working great. We relocated the transmitter a few times to find the perfect location. The rebar on our lanai was interfering with the signal to one of the screens, but relocating the transmitter solve the problem. We have set up five individual screens, scenes depending on the time of day and the sun's location, and a scene to close up everything at night. To make it a five star system, I would love to be able to DELETE SCENES we are no longer using AND PLEASE, please, please… INTEGRATE this app with the IFTTT App so that we can have an automatic message sent to the system to close the screens if the wind kicks up, say 15 mph or it starts raining in the area. Currently, I have Weather Underground send me a notification if either of these situations occur, and then we activate the appropriate scene to close the screens. Overall, a great step toward the automated home. I am sure it will only get better with future updates.

Integrates very well with Alexa. I have 6 shades connected that I can raise, lower, or stop with 3 words! Plus I have the scenes embedded in Alexa routines, “Alexa, movie time”... tv on, lights dim, shades down... awesome. BUT, saving my remote programming was tricky. I would go through the steps to program certain shades, save the channel settings, and would NOT get the desired shade to respond. Weird combinations of shades would be linked that I didn’t program together. And since you can’t delete channels, I now have like 8 channels that are useless. I finally did get a channel to accept all 6 shades at once. If I didn’t get that to work, I’d be giving 2 stars. Overall I’m happy. Still confused why programming channels has a mind of its own though.

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This app has become impossible to use. When opened, it takes forever to connect to the Shades/Screens. When you execute a command, it takes even longer for them to respond. Have tried disconnect and reconnect, delete app and reloading, same behavior. Have tried downloading logs, and continuously get an error. Called customer support, and after waiting on hold for 30 minutes and then over two hours for a call back, support rep could only say that he has never seen that before. Asked me to send in logs...which as stated above, I can not do. Totally worthless app. At least my remote still works, and about 1 out of 20 times I can still use Alexa to control. I have over 100 “smart home” devices in my house which all work flawlessly, except those controlled by this crap app. At least the Zwave version of their product works well and directly integrates with the rest of my home so the 12 shades I have work well. It’s just the myLink app that is trash so my porch screens have to be managed by the tiny remote. Avoid this, or suffer the headaches!

I integrated my Somfy myLink shades via Smart things. Works well and can automate the shades to whatever times I want. Even close them automatically when I start watching a movie on my home theatre. The app is great and I never have issues with it. I just wish you can use the myLink app outside of the network l, where you can open and close the blinds directly through the app when away. I had to integrate smart things to do that and I feel the app should be able to do the same thing as well with a few updates. That’s why I gave it a 4 out of 5. Over all well done.