User reviews affect conversion to installs and app rating. Featured and helpful reviews are the first to be noticed by users and in case of no response can affect download rate. This is why it is highly recommended to reply to them.
When I first got the SMOVE mobile gimbal, I was really excited. It worked great whenever I had time to mess around with it. A couple years have passed since I’ve bought this gimbal, and I’ve decided to use it along with my old iPhone 7+, for BTS videos when I’m on set. First thing I notice when I opened the app after a year or so of not using it was that there are way more glitches than I would deem reasonable. When I switch between modes (video, time lapse, panorama, etc) the slider would switch, but when I hit record the mode was always video. Then when I go into settings, none of the text is visible. A workaround was to close/reopen the app, but someone shouldn’t have to do that. I’d like to review the time lapse and panorama features, but the app won’t let me get to those modes. The app also sends me a “Bluetooth isn’t on” error message, despite the fact that I never turn Bluetooth off on my phone. Whenever I see an app/software get to this point, it makes me think that the company/devs don’t care about or trust their product anymore, and that makes me sad because a couple years ago I would have recommended one of these, now I’d say to go to a competitor, that’s what I’ll be doing for my next gimbal.
The Smove gimble never worked, and the customer service representative was very rude and not helpful to start, and then continued to harass me after the fact, even threatening to have me arrested. I requested a refund, there was no refund policy given at the time of purchase. When they denied a refund, but offered to replace it with shipping at my cost, I tried to explain why that was not going to be a viable solution for me, but was again denied. I filed a chargeback with the card, and was repeatedly harassed by a customer service representative, who multiple times threatened to have me arrested...which was just ridiculous.
I see reviews of customer service , they do answer tho it took them a little while as in a couple days .. I wanted to update from a smove mobile to a smove pro but wasn’t able to .. wanted to pay the difference.. Tho it’s here now I have my smove mobile and ready to play with it. Will write another review later after it has been used .. Tho I agree with others,,, customer service should be top priority. Only problem is I don’t know why the extra plug chargers .. they don’t work with iPhone 11
This app has changed so much. The development team doesn’t seem to care anymore as I am getting an error I have never received before about Bluetooth not being on even though it is always on. Every now and then the face tracking works but it’s like this thing has a mind of its own. Mid shot for an important interview I had the gimbal started wondering away from my face. This cost me money and respect. Fix your app.
I got the upgraded version and have already sold like five of these to friends lol everyone’s been asking where I got them, I’ve tried the motion time lapse and face follow features and there’s also the remote joystick so I can control the movement of it
Developed by the Nanometrology LLC.
SMOVE MOBILE has 14 user reviews.
SMOVE MOBILE has an average rating of 2.3.
The latest version of SMOVE MOBILE (1.0.12) was released on Feb 27, 2020.
You can download SMOVE MOBILE here:.
SMOVE MOBILE is an intelligent smartphone and action camera stabilizer, with pro features
accessible with the SMOVE MOBILE iOS App for smartphones:
- Control the video and photo recording of your smartphone using the SMOVE MOBILE stabilizer joystick controls while connected to the SMOVE MOBILE app
- Use face/object detection to track/follow faces/objects during recording
- Select different photo/video recording modes
- Change user settings of the SMOVE MOBILE device
- Control Zoom/MF/ISO/WB/EXP directly from the SMOVE MOBILE handle
- Switch easily between rear and front facing camera with three presses of the SMOVE MOBILE function button
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