User reviews affect conversion to installs and app rating. Featured and helpful reviews are the first to be noticed by users and in case of no response can affect download rate. This is why it is highly recommended to reply to them.
Hi I have been using Sideline for a couple years now. I Got this app to have a second number so I could run my business off of it and still have my personal line. I wasn’t quite sure how I was going to like it but after the first month I was sold on it. I’ve had it for about two years now and have switched from a couple different phones as I have upgraded and I haven’t had any problems switching over. Anytime that I have had a tiny issue they have responded within a few minutes and have fixed the problem a few minutes there after. I have told many of my friends and coworkers about Sideline and they are using it also. I also noticed that I don’t get any spam calls on this number so somehow spam doesn’t recognize it which is a plus. One thing about it that I don’t like is that when I’m filling out certain applications online such as bank accounts and have to leave a phone number, they don’t except this phone number they say it is a faulty number but that’s OK I’ve used this number for two years and couldn’t want anything more thank you sideline!!
This app was pretty decent, with a few dropped calls. Recently, the caller id quit working. It only says "sideline incoming call". Calls were also beginning to drop. I use this as a business line. On top of all that now they want to charge for an app, that's less than 80% functional, uses my cell data/wifi services I purchase from a provider. If that's the case I could purchase an additional line for $10. The way sideline broke the news to current app users was through an ad/text message. So if you missed it, oh well. I prefer to go with an app I know I have to pay for upfront vs. a text from a free app. This action reminds me of how Netflix treated their customers by quickly increasing their prices, if I'm not mistaken they are still trying to recover. I have also been reading where they are charging $20 to port your number out. Well I brought MY number to sideline, with that being said if I am charged to port MY number out, I will have to take further actions, because it was my number to begin with. This is one of those apps you have to read the fine print. Be cautious with this app. Update: I decided to try it out. It was ok, not like it was but ok. Since this most recent update, the app crashes ALL the time! This is a business number. Meaning I get paid with my business!!!! If you charge for an app make sure it works! My business is just as important as this app!!
Aside from some weird bugs that kept me from receiving texts, the app has been pretty stable. The only issue I’ve been having is that when I have 2 phones near each other, each with the same sideline app phone number, certain calls won’t even show up when it’s supposed to, and I’ll just get a missed call notification. I’m hoping this won’t be a big problem later on. However, my biggest issue with this app is that you can only pay through iTunes. It’s such a big problem for me because I don’t have a dedicated work phone that’s linked to a dedicated business iTunes account. So every time I pay, I have to switch payment methods through the App Store. They don’t have a normal function where I can pay on their website, without going through the App Store, so I’m always stuck trying to change my payment method because I’m trying to keep business expenses on the business credit card. It just seems so lazy and inconsiderate to handle all payments through the App Store, and not even have the option of letting their customers pay directly.
I started using this app when it was free as a local business number. When it was free it was great and I could tolerate when things glitched. It was free after all so I couldn’t really complain. FF to October it became a subscription based app and that’s where all the problems began. We signed up and immediately started having issues. Things from billing, calls not coming in, calls not going out and most of all LACK of customer service. After 2 weeks in December and 2 weeks now in February we were barely being able to get any customer support. We decided to pay a bit more money for another app that provides better service AND has an actual person to speak with if any issues arise. The worse part was having to pay an additional full month of service + pay to port out our number and being charged 4x by iTunes. YES 4 TIMES! You have to go through iTunes and hope their app recognizes what you’re doing. They can’t even process their own payments right then want to drop that dead monkey on apples lap. Because of that they tried to hold our phone number hostage. We will not recommend this service to anyone and now have to see how we will get back all the overages they robbed us of.
I never write bad reviews. But after my experience here I feel I have to let others know what happened to me. I have had sideline for over two years. After they changed to a subscription their service has been terrible! I have had text messages from clients not arrive or only parts of a conversation arrive - which has made me look like an idiot and unresponsive to my clients when I don’t respond. I have contacted their support team numerous times and for the times they actually decided to respond to me they told me they couldn’t fix it and to let me know if it happened again. It. Has. Happened. Every. Month. For. The. Last. Six. Months. I have sent them the numbers the lost messages were sent from with the times it was sent. I have screen shots from my clients of their messages to me that never arrived. They have no response or fix for me and refuse to refund me my subscription fee. I am hugely disappointed in their product and warn anyone wanting to use it for their business to stay away. Look into another product if you want to actually get your messages from clients.
Sideline is more than a second line, it’s an app that lets you find business opportunity even from missed phone calls.
Professionals choose Sideline because it transforms and simplifies customer interactions by allowing you to keep your personal and work line separate.
Professional features that you can get with Sideline:
AUTO-REPLY – If you miss a call, Sideline
responds automatically with a text or MMS.
TEAM NUMBER – Split one number with multiple devices so your team can be more responsive.
CUSTOM NUMBER – Build your identity with numbers such as “(555) PET-SHOP,” or “(555) FLOWERS.” Pick a professional identity, not a burner phone number.
LOCAL AREA CODE – Search area codes to find a local second phone number for your company.
BUSINESS TEXTING – Text-enable your business to easily connect with customers.
ENTERPRISE DASHBOARD – Manage company numbers on employee devices.
Because of these features, we’ve got people porting their Google number to Sideline.
CARRIER RELIABILITY – All calls are cellular (not VoIP) to make your 2nd phone number as reliable as your 1st.
UNLIMITED CALLING – Calls use your existing carrier plan. No extra calling credits needed.
MESSAGING – Texting includes SMS, MMS picture messaging, group messaging, and more.
CUSTOM CALLER ID – It’s clear which number is ringing so you can prioritize accordingly.
SEPARATE VOICEMAIL – Record a professional greeting or set up multiple for any circumstance.
VOICEMAIL TO TEXT – Save time and conveniently read voicemail transcriptions as a text.
DO NOT DISTURB – Send Sideline calls directly to voicemail on nights, weekends, or holidays.
NUMBER PORTING – Transfer an existing number to Sideline from another device or landline.
WEB MESSAGING – Access your Sideline number online and text from the desktop.
Sideline is the communication platform that brings inspiration and innovation to small business owners in their pursuit of success. Download Sideline today!
The required Sideline subscription is $9.99/month or $99.99/year. This subscription and other optional in-app subscriptions are automatically billed monthly or annually to your iTunes Account and auto-renew, unless you turn off auto-renew at least 24-hours before the end of the current period. Payments are charged to your iTunes account upon confirmation of purchase. You can turn off auto-renew or manage subscriptions in your iTunes & App Store account settings. Cancellations take effect at the end of the active subscription period. Any unused portion of a free trial period is forfeited when purchasing a subscription.