Shipt: Deliver & Earn Money

I wrote a review a week ago and it didn’t post so I guess I’ll do it again. First, the scanner sometimes won’t scan items and I have to hit “add to cart” or it will reject an item when it is indeed the correct item. Second, Shipt should send an email to members making sure their driveway, stairs, & walkways are safely approachable! I live in Michigan and lately residences have been very icy and I either couldn’t make it up their driveway with my car or have almost fallen. Third, customers can review us but we should be able to review members too- there are a few rude members out there. And for our safety we should also get a picture of them- they know who’s coming to them but we are delivering blind. Lastly, a weight warning would be a nice feature for the app. More than twice I’ve had orders where a member ordered something heavy. Like a 40lb bag of dog food or 2 20lb bags of salt. I think the order claim card should say “This order has item weighing 20+lbs” That way the Shopper can accept according to their physical limits. There’s a Shopper in my area with Cerebral Palsy & he thinks this is a great idea as well. Overall I enjoy being a Shopper and Shipt is awesome!

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I have been a shopper for a little bit here. As far as the app is concerned the isle numbers would be appreciated for Kroger stores like the other stores we shop. Kroger has the slowest cashiers that also eats away at your time, pretty much every customer who orders there is also tax exempt too. So adding the isle numbers would help offset how slow the store is. When you go to text customer support, it is a bad design to have to click done then have to hit enter to submit your message to an agent. We can’t stop and wait to chat we have to keep delivering. Need it to be easier to send while at stop lights, etc. Another thing is when I minimize the app, I lose my place in queue and have to start over. Serious waste of time. I need to be delivering and watching my map. When you call customer support it keeps saying the easiest way to reach us is online/chat. I found that to not be true most of the time because of the issue I just mentioned. Update: The app today just showed me a map of the house to deliver the groceries to but when I opened google and Apple Maps they both agreed and it was in the complete opposite direction!!!! That is a serious flaw. Also, there needs to be a mileage estimate when you open the job. This is a disservice to your shoppers. We can not make a proper assessment before taking the job without correct information.

The App in general works well for me. The most frequent problem I have is when scanning barcodes, it sometimes doesn’t identify when the item matches or for substitutions it doesn’t identify the product. I wish Shipt would stop posting on social media and in the App Store that shoppers earn $25 or more an hour. You are doing us a disservice by drastically inflating what we really earn. We might earn more in tips if members understood we earn about $4-7 an hour before tips in most cases. After shopping and delivering 350 orders, I am consistently earning $10-11 an hour after considering how much time it takes to shop, checkout, deliver, and average delivery roundtrip mileage of 15 miles per order. If you want to provide more realistic data, track what the order pay was plus tip, subtract our mileage expense by taking the delivery distance to and from the store multiplied by the federal mileage rate, and divide the net pay by the amount of time elapsed from your when the shopper first texted the customer until we mark the order delivered. That will still slightly overstate our average rate per hour since it wouldn’t capture the time spent driving back to the store.

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This was my first day shopping for you. I have shopped for Instacart in the past for comparison. I kept running into problems with the app while shopping. I was not able to see majority of the pictures which makes it really hard to find a product. I was even using the target Wi-Fi to make sure I had the best reception. It would also be nice if you listed the price of the item so it’s easier to find. The scanner was also not working correctly. Almost every single item I scanned it said it could not find it and I just had to add it to the cart and that was frustrating. The app also shut down midway through and would not open back up for several minutes which wasted time. Then when I went to do my first delivery the business did not have their sweet listed so I wasted more time trying to call and figure out what level they were on and what sweet they were in that should be required to write down. Downtown target where I shopped was also out of three products. and at least two of the Isles were listed wrong on the app for what they really were in the store. I’m hoping these are just beginning glitches that will be figured out but that should be taken into consideration for our pay right now.

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My ratings for this platform was 3.8 and I really don’t understand why. I have done Uber and maintained a 4.8+ rating, Door Dash 4.6+ and Instacart 5. I still do some of those gig jobs and have never had such a low rating as I did with Shipt. I take pride in giving great customer service. I purchased several hot cold bags with my money for perishables and I delivered to the customers door or inside if they requested. I try to pick undamaged products & make sure to pack them carefully so they arrive undamaged. I’ve not had a good experience anyway. I had one customer belittle me simply because I asked for assistance finding her place. You know Google Maps only tells you so much. When I asked for help, the customer asked that I find someone who can find her house because it was not her job to give me driving directions. I didn’t ask for nor need driving directions however it turned out that in order to find the entrance I would have needed to go thru a gate that didn’t even have her house number on it, it had another house number which made me think that I was at the wrong place. Her house number was inside the gate which is not something I would have known. I’m not stupid and I don’t appreciate being talked to like I am. I work hard to give great customer service but it appears to have not been enough.