ServiceTitan Mobile

Been using this new system for about 4months now. I haven’t used any other software for a paperless system was told it’ll be quicker on the job sights but this is good but it needs to be more user friendly. There’s no reason to have to input materials 3 times in separate boxes in order for our personnel to have it linked to the job. We don’t need to name a refrigerator after we’ve selected refrigerator. If we forget to input material techs can go back and input it. It won’t let you move along while inputting all the fields for the unit you are looking at why not have a “did you use any material” pop up before finalizing. There’s a few other things but those are minor. Don’t know if anyone else is having this issue but with volume up all the way on Maps I don’t get voice turn by turn, I get pings to that tell me something.

I’ve enjoyed using the app over the last month in comparison to our companies last used application. It took a little while to get used to but now I’m as fast or faster than previously. The app interface is nice and clean and never feels to overwhelming. There are a few things that I would like to see addressed in the near future that will help push my rating to 5 stars however. 1. When a company has the ability to listen to call recordings please make it so there is at least a small interface to use while listening. As of right now there is just play/pause. If you think you might have misheard something, right now the only option is to listen to the entire call and then start all over again. 2. The app is not optimized for the newest iPad pros and does not fill the entire screen. On top of that I’ve been getting random black lines across the app that stay there until I restart the iPad all together. Rather annoying.

I am reading some of the more negative reviews and noticing a pattern. There needs to be an office staff member responsible for implementing and updating Service Titan for your shop. All techs need dedicated training on Mobile 2.0 AND the Pricebook needs regular attention to ensure materials linkages to tasks are accurate-on the fly materials additions should be rare. Also, syncing often depends on the device and internet connection. If you are experiencing crashes, perhaps your device needs to be “cleaned” or replaced. With estimates in Mobile 2.0, building out estimate templates can be very helpful. But you must reach out to your success team! They have been exceedingly helpful to our shop. All that said, Service Titan could stand a few interface updates to simplify access to commonly used elements.

I am in the HVAC/R industry. We have used some other software, but Service Titan is by far superior. As with all things there is always room for improvement, but overall this app has made our work more efficient. My biggest concern with the current app is the training mode. When I am training a new technician and we enter training mode we cannot generate an invoice. We are supposed to be able to do this, but it just cancels out and starts back at the beginning. If we could generate a fake invoice the new technician could easily learn the MPG.

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The app is a memory hog! Everything slows way downon my ipad when i have the app open. Syncing to server is a little buggy. Sometimes we have to put device on airplane mode and out to be able to sync properly. Happens on multiple different devices. My biggest complaint is not being able to upload multiple pictures at once. You have to click on the camera icon, select upload photo, select the source such as camera library then select the picture you want to upload. And you have to do that for every single picture. So it can be a little tedious since my ignorant boss wants “Lots of pictures”