Serve

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So here the scoop, transferring money with iPhone XS max phone with software 12.2 is the problem. I have iOS 12.2 on my iPad it transfers no problem. I totally agree that calling customer service at serve is somewhat impossible. I could only wish it was like Amex Plat customer service is the best. The people that work in customer service are like from an unknown planet. They sound like foreigners from another country. It is upsetting when there is know one that can help you. You can’t just call and press “0” for a rep and someone picks up because that feature doesn’t work. It is a total disaster at serve headquarters. The developer that developed this app needs to get things changed around. I am personally looking for a different solution if things don’t change. I just ordered bluebird today. But this has to be an easy fix. I had a conversation with Apple today and they believe it is a security issue with XS Max. I have iPhone X and iPad and it works perfectly fine transferring money from main to reserve or anything else

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My American Express Serve account was compromised and I waited patiently for the Amex Serve fraud team to resolve the issue . They failed big time and protected the fraudulent merchant instead of my account. The company that appeared in the statement is no where to be found on google. So how could they have done their due diligence. Now I’ve waited over 10 business days for a replacement card in which I have not received to get the small amount of funds on it to be able to get food and gas and have no received it missing days from work and having to get food from the state due to Amex Serve’s fraud team failed to return my provisional credit. They could. Not provide me any proof of my signature on any document that I authorized the transaction or who obtained access to my account. Amex serve is the WORST company pertaining to customer service and fraud protection . The representatives are in located in other countries doing horrible service by constantly hanging up on you and constantly transferring you to other departments and refuse to allow you to speak to a supervisor . Now I’m having to go through the courts the theft of my funds by Amex Serve and allowing a fraudulent merchant to keep. And I look forward to seeing them in court and sharing my bad experience with the masses on every social media account.

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UPDATE: The latest issue of not being able to load money “due to technical difficulties” was apparently because of an expired card for my primary bank account. But the app did not give that information. I had to login on the Amex Serve website. It would be helpful if the app could tell you a specific error message. This is something that could have been fixed immediately if I knew the exact problem. Updating the expiration date on my new card immediately fixed the problem. I love Amex Serve and I love how easy it is to load cash on the card, transfer funds and monitor your balance and recent purchases. That said, time after time, I’ll go to reload my card and I get an error message that funds cannot be added “due to technical difficulties.” When this occurs, it usually lasts for days and I have to switch credit cards on my accounts because I can’t pay or add money to my Serve card. This is happening more and more frequently. It will work for a couple of months without incident, but then be down for at minimum a couple of days or more. It’s a great idea, great concept, excellent app, and most of all easy to use, but the lack of reliability is a real issue. My hope is they do some technical upgrades that will cause this to not happen anymore.

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The app works fine however, I had an issue with the bill pay. I submitted two bill pays to a company from my serve account. I waited and waited and the “delivery” date past and the company I was trying to pay still had not received the payments. When I looked at the details of the transactions on the serve app, the account numbers listed were not the ones I sent the payments to. I called the serve number on the back of the card and was told they would transfer me to the dispute department. Someone picked up on the line and then disconnected it. So I called back. Went through the process again and was put on eternal hold. Hung up and called the company which I was trying to pay and conference called it. Finally got a person in the dispute department and he stated that they would put stop payments on both of the bill pay transactions and my money would show back up in my account in one business day. That was 2 days ago and still no money back in my account. I am afraid they scammed me. I am going to call the Attorney General’s office and see what they have to say.

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I used to work for American Express, and when I did, we had a strong emphasis on customer service. They hold their charge card holders in such high regard, and they pushed the Serve card to their employees very hard. I will say, when everything is good with the account, the card is spectacular. The app is very easy to use and the card itself is really good. But once something goes wrong, all hell breaks loose. I had a few fraudulent charges on my account, and boooooy let me tell you. First, it’s so hard to get an American based employee now. They will NEVER let you speak with a manager, and will do the bare bones minimum for you. These fraud charges were nearly a year ago and I STILL have not had them resolved. They wouldn’t even close my account when I requested it. If it’s your only option, then go ahead and go for it, it technically does what it’s supposed to do. But if you can get ANY other card, do that. I recommend Chime, have not had any issues and they will take care of you if something comes up.