Sennheiser Smart Control

The app has been working pretty consistently after the firmware update so I’m pretty happy with that. So far no issues with battery or connection, my concerns are mostly with the lack of customization in the app. The eq idea is great for the average consumer, but I seriously doubt that people buying $300 earbuds are “average” consumers; I would like to have the option to use a normal slider-style setup for the eq. I also wish the earbuds could save the eq settings instead of resetting every time I reconnect them. Transparent hearing works well but I think there should be an option to boost outside noise more since the music can still overpower what’s going on around me even if I have them at 50% volume. The only other suggestion I would make is to have the option to remap some of the touch controls.

Very nice sounding earbuds and adjustable eq works nice, thought my ear buds were broken because they weren’t holding a charge. Went back and forth with customer support via email, and gathered along the way a little info I think everyone should know. If you push in the button that shows green yellow or red, and hold it in for like 13 seconds or so, the ear bud case will power off. When it powers off, your ear buds apparently drain from the case being off, so I’m assuming that because I like to carry my case around in my front pocket, the button was getting pushed in for at least 13 seconds, thus killing my ear buds. I have been very deliberate when I carry my case now, just in my top left shirt pocket and things have been great. I think a flush mount button you would need to push in with a pin is would be perfect, and would certainly get the 5 stars they deserve

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UPDATE: it’s been weeks and I never heard anything back from their support team despite sending a few emails. Definitely returning these because the lack of features deem them not worth the cost. The new momentum Bluetooth earbuds are great and I had high hopes for them since I’m a musician and the built in mics are great for controlling stage volume while still hearing clearly (sans hearplugs). Unfortunately, this app is ridiculously under developed and only allows for a simple on off switch for the ambient sound. For a $300 product that relies on an app, I expect to have full control over the level sound/microphones/eq, which other products have. The provided eq (only for music) is a pretty one finger touch thing that is somewhat useful but non-customizable. The ambient sound has no eq or level options at all so it’s pretty much unusable because your ambient environment changes through the day; airplane, bus, street, home, etc. Hopefully they will update this app with added features soon because I’ll be returning these if not.

These earbuds are super comfortable and have a great sound (not that I’m an expert or anything) but there’s an issue I’ve had with them since the beginning and I’m almost to the point of returning them. I’ll charge up the case completely then leave the earbuds in the case for maybe a day or two (over the weekend while I’m working and can’t use them) and when I come back to them on Monday the battery is completely drained from the case AND the earbuds, which is super annoying because by the time I finish charging the case and the earbuds to full battery, I no longer really need them or I have somewhere else to be where I can’t use them. I’m tempted to switch to something different like even over the ear headphones because I really need a consistent and longer lasting battery life.

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So you pay hundreds of dollars for ostensibly audiophile quality sound but you get an equalizer that is apparently designed for, who, children?? Seriously, apparently if you want to brighten the highs you absolutely aren’t allowed to bump the mids. Has no one at Sennheiser heard of jazz? I couldn’t care less about presets but why isn’t it there frequencies like any other graphic equalizer ever?? The app help for the equalizer even describes things that don’t seem to exist. Tapping randomly anywhere on the main screen unintuitively takes you into a setting screen (for taps on Momentum True Wireless.) Gets a 2 stars because it’s functional and doesn’t crash. But it’s an entirely unsatisfying experience after spending twice what other good wireless earbuds cost and getting an app that feels like it was made for a budget set.