Sell on Etsy

I Used to love selling on Etsy, I opened my shop a little over a year ago and while i don’t get a lot of orders I feel like my shop is successful, I get great reviews and haven’t gotten anything other then five stars. But then they changed how payments work just before Christmas. pay off the fees once a month and buy postage out of pocket which wasn’t a big deal, I would pay under $4 in fees a month and $2.75 for postage. I preferred it that was so I could get my entire payment from my very inexpensive product. The new system withholds the money from my orders and then subtracts the fees and postage from that money until I can get it into my bank account (it will only deposit money on business days). I tried to see if i could pay for postage at the time of purchase like i used to, but they have no option for that anymore, instead the fees sit in your payment waiting to either be paid off at the end of the month or for you to get another order so it can take a large amount of that money. I’m not making any money off of my product because they keep subtracting the fees from the purchase. I have a four dollar fee sitting in the payment that I can’t pay until the end of the month. I love being an Etsy seller but unless they go back to the old method or give us the option to pay for postage and fees before the billing cycle ends then I’ll have to close down my shop.

This app has definitely improved since first being released. I use it mostly for replying to convos because I find it difficult to setup listings from my phone. Since the last update, there is a glitch that is taking the remaining letters of the last word typed, and putting just those letters onto the next line down, rather than moving the entire word down onto the next line when it’s too long to fit on the line above. (This is an example of what I am talking ab out happening. Do you see how difficult an d incredibly annoying it is when you’re tryi ng to read the text? Also, if my customer is reading my messages from the app, it mak es me look like a grammar-less idiot. I don ’t like this because I am a grammar Nazi!) You don’t see the nonsensical wording until the message is actually sent. I HATE THIS! It looks sloppy and makes it difficult to read. It happens on messages that I have sent and also received, and it only happens with the Sell on Etsy app. So, when I’m reading the same exact messages from my browser or on my Etsy-Shop Creative app, the messages look normal. Please fix the glitch!!!! Thank you!

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I used to love using the app, but recent changes are annoying and time consuming. First of all, the app runs SO slow. When I enter my shop and try to search for listings, it takes 20+ seconds for my listings to load, another 20+ seconds for my keyboard to even show up, then another 20+ seconds for the search to occur. Ridiculous. Secondly, words get broken up within a conversation when it is sent. It will be typed perfectly prior to sending, but once it is sent to the customer, it chops up the words incorrectly and creates spaces where there shouldn’t be. Not only does it make it hard to read, it also looks unprofessional on my part. The other update that is very annoying is that when a customer contacts me with a link to a particular listing to ask a question about it, it used to open that listing within the app so that I could see which one the customer was referring to. With the latest update, it opens the listing in a web browser instead, which meansq I then have to sign into Etsy on the web. An unnecessary step that wastes my time. Lastly, other changes within Etsy have SIGNIFICANTLY decreased my total views of my items and therefore sales....by 59 PERCENT!!! What an absurd drop in views & sales in my shop. After 4.5 very successful years of selling on Etsy, I’m seriously considering changing selling platforms. Pretty unhappy with the current app.

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At first this app was convenient because I take product photos with my phone, so creating listings in the app without having to deal with the cloud or whatever for photos was great. But this app has too many bugs with adding photos now to be worth it. Multiple times this week I have tried to add new listings to try to build momentum (baby Etsy seller, baby handmade seller period) and actually make some sales with Cyber Week promos, a social media follower coupon, all that jazz. But when I try to upload photos of my items, the app freezes and I have to completely close it and start it over. Again. And again. And again. And maybe I’ll get one or two listings done if I’m lucky before the problem starts again. So now I’m going to have to go to the desktop to create all my listings. I’m so aggravated that I’m seriously rethinking using Etsy as a platform period. The listing process is cumbersome and time consuming already without these issues. I’ve been promising new listings on social media for the sale and now I’m having to delay things because I can’t get things listed from the app and have to navigate photo transfers. Not good for my morale as a new seller and not good for my tiny infant shop. And yes, if you’ve made it this far reading through my rant, I do have the latest version of the app and my phone’s software.

The Etsy Seller app is great for if you plan on viewing your orders and stats. Or if you need to do small edits to your titles, tags, and description. If you want to actually use the features found on the website, your best bet is it access your shop through Safari or a computer. This app has potential, but it lacks many features needed to use it effectively. A couple of things that drive me crazy- You cannot Print your orders in the normal format. Instead, it is enlarged and prints like a webpage would. Second, you cannot view order details on the order page. You have to click each one individually until you find the one you need. Those are only the tiny details that are flawed. The biggest issues- you cannot print shipping labels from the app. The marketing options are limited, as well as the settings. For most settings, it will tell you to get on a computer. You also cannot unselect an attribute or recipient once it is selected. You can only change it to a new option. I keep the app simply for viewing basic information on new orders and to update tags.