Self-Help CU Mobile Banking

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I’ve resorted to using a browser for my mobile banking needs since the app just hasn’t been available enough for it to be helpful. I’ve come across the “application is currently not available” message more often than not. The function for check deposits hits a glitch frequently so it’s not uncommon to try the same process two times. I love the credit union but I gave it 2 stars as this app’s malfunctions leaves a lot to be desired for on the go needs.

This app does what it says it will do, but it would be so much more convenient if it had thumb (or facial) authentication so that I would not have to look up my password every time. I don’t understand why they miss him opportunity to add this feature when they are upgrading the app. Every other bank I deal with has it. Also, I originally downloaded the self-help federal credit union app. When I complained that it did not work, Self-Help told me to be sure that I had not downloaded the federal app. That solved the problem, but it is very confusing because they share a logo, and the federal logo is the same color as the previous app I used! So just be careful to be sure you were downloading the correct one. Truthfully, I have no idea what the difference is, but they are not interchangeable. Having said all of that, I am glad to be doing business with a socially responsible financial institution.

Really glad that the CU has an app that has almost all the functionality of the browser site. Unfortunately the mobile deposit isn’t working at the moment - it keeps telling me ‘User registration is disabled’ - though I’ve used it before without issue. The deposit limit could stand to be a little higher as well. Otherwise, a handy app to have on the go.

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Would give this 1 star, except it works properly about 10% of the time and I like the interface when it does. The other 90% of the time I get the error message "cannot contact server". Very frustrating!!! I'm trying to do mobile deposit because I work night shift and sleep when the bank is open.

This app is pretty good and I’ve been satisfied with how it works. I only wish there was a feature to have a notifications sent whenever there is a change on the account. Whether that be money going in, money going out, money being transferred, etc.