ScreenLogic Connect

IF you have a problem please contact Chris! He will help. I’ve increased my star rating from a 2 to a 4. I’ve been in touch with Chris and he has been VERY responsive. The problem was “user error”....me. Everything has been fixed and the schedule is running as it should be. I only gave it 4 stars instead of 5 because the system is limited. I have the automated system called a easytouch psl4 and that system has a maximum 4 programs available to it. I had too many items scheduled (egg times do count as a program). This is not the fault of the app, but the system. We may have been told that when the pool was set up, but there was so much information given to us when we started the pool up it wasn’t something we remembered. We have had issues trying to use the schedule feature since we bought the pool less than 1 year ago. It has never consistently worked. Recently I deleted our current schedule because we had to run the pump continuously to circulate chemicals. I’ve tried repeatedly to add a schedule, but it isn’t working. I can start the pool manually with the app, but I really don’t want to have to do that on a daily basis. VERY frustrating!!

I’d like to preface everything said with the fact that I’m still a big cheerleader for Pentair products, I really do love them and install them weekly. I’m really liking the new layout and intuitive nature of the app. The addition of egg-timer option in the schedules menu is great and will help tremendously with the ever so popular ‘I forgot to turn off my spa’ issue. However, a few things are not so intuitive. Not sure about the widget support and how to make this work right. Also, and most importantly, what happened to the solar option in ‘heater’ settings. I’ve had multiple customers ask me what happened to ‘solar’ heating option when they updated their app. Please help restore this feature and/or create documentation that details how to control this via the app. Many of my customers rely solely on this app for control and communication of their pool equipment.

response required

For such a critical function of controlling your pool this app is terrible. To be fair though it not clear how much of the problem is the App and how much is the Pentair controller. You can set schedules on the App but if you set more than 12 they never execute. You have to understand the restrictions on the controller coz the App won’t tell you. You might think 12 is a lot but it’s not. If you set a timeout for any function (eg turn spa off after 30 mins) those count toward the 12. Pretty much every function needs a time-out otherwise it will stay on indefinitely. Then if you set two times of the day for one function that also counts as 2 of the 12. Before you know it you can’t control all the functions using the App or even the controller for that matter. Worst part is the App won’t tell you that. What you see is absolutely not what you get. You might think, just use the controller but that is not really practical unless you are adept at using 1980’s style LCD programming. Considering how much these things cost it is absurd that they can’t make a controller and App appropriate to this century. Pentair, please fire you software guy and find a new one.

I find the screenlogic and this app to be more convenient to use on a daily basis than my mobiletouch2. The pool, spa, heater, and light controls are conveniently arranged on the app for quick access. I now use mobiletouch2 primarily for setup of pump, valve, etc. With that being said, I agree with other reviews that request additional features. The newest app version adds super chlorinate control and intellipump controls. Very nice. The current app seems to have a bug on the iPhone or iPhoneX - the lighting control screen (color synch, color control, etc) does not show properly on the iPhone. It shows only the light on/off controls. So I need to go to my pc or mobile touch controller to activate color motion. (edit) ( Note, I can see the proper color controls when I connect to my pool using an Ipad with this app, so I think it is an issue with the iPhone or IphoneX version. This issue is reproducible by Pentair tech support using their iPhone with remote access to my system.) As an aside, I would also like to be able to back up all the screen logic screen and adapter board settings to a backup file for restore everything in case of screenlogic equipment replacement. As I understand from Pentair there is no such backup/restore function currently.

ask user to change the rating

We had a pool installed this year and our biggest requirement was having the ability to easily control all of our functions remotely. Our installer recommended and installed the pentair equipment, it works great about 25% of the time. We constantly have issues connecting our mobile devices and we were told by our installer that the pentair remotes won’t work in conjunction with the mobile app. The installer has been out repeatedly and at this point we are both fed up with the product. I’ve called pentair, they recommended changing the antenna, transmitter and protocol adapter but they won’t send me the equipment because I’m not an installer. Frustrating after spending $100k for a pool that’s supposed to provide relaxation!! I’ve had two other friends install pools and that contractor uses jandy products. They have zero trouble out of very similar pools with spas, sheer descents, bubblers etc