Scooter's Coffee

This might be the best, most user friendly app on my phone. I love the store payment feature & the easy access menu. Sooooo much better than the earlier version. If you tried this app before & hated it, I promise you should try again.

I first tried the app about 6 months ago and yes, I agree with all the negative reviews out there. HOWEVER, they just released a new version a few weeks ago and it’s amazing. No more gift card reloading whatever that was, no more complicated sign up, etc. I installed the app, got it running in like 1 minute, was able to browse the full menu (which is always fun 😁) and now I get rewards for shopping at a place I already love. And as a bonus, paying is easier too since I just hold up my phone and BAM - paid! As a guy who has his wallet in his back pocket while driving, that’s a nice bonus. So, try it out and give it another chance. You’ll be glad you did.

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I couldn't be more disappointed in the app and rewards program than I am. I have been a customer since the Scooter's in Bellevue opened. I go there every single morning before work. I occasionally go to Starbucks and I also have the Starbucks app. In the Starbucks app, you are awarded two points for every dollar you spend. You receive a free drink, any size, after receiving 120 points/$60. They even have special days where you can earn more. On the other hand, in the Scooter's app, you were only awarded for drinks, and when you finally get your free one, you are only allowed to get a medium. You don't get credit for any upgrades to your drink, such as extra shots or for choosing a large over a small. You also receive no credit for food purchases. This is so maddening to me. I used to buy your gift cards that cost me $25 each but earn me $30 towards purchases. That was great! Not only that, but, on occasion, I have found myself without my phone. In that circumstance, I receive no credit. In addition, I need to pay with my phone in order to get credit. You say that there will be bonuses/coupons that pop up on the app, but since I've had the app, I've only seen two of those. This is a system that is majorly flawed and must be fixed or you'll lose customers. I can't be the only one who feels cheated!

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Look I have a great local coffee house but it’s expensive and so I went with scooters because the coffee is still good and it’s cheaper than the baristas here. But it only worked for 11 of the 12 stars. I’ve bought 3 drinks since without being able to use your app. I’m getting to the point I’ll quit going through there everyday and spend the extra on the local business here. I think that the 3 coffee’s bought should still be credited to the stars. As I was trying to work though this at your store on state street In grand Island nebraska I asked if I could try the WiFi there to see if it would work? And if she was unable to give me the password it would have been fine, but the barista told me “she didn’t have time for this” and she then made me wait because she didn’t have the drink done. Its more the fact she made it more my fault that the app didn’t work. I’ve had other baristas treat me well at your stores but this is getting ridiculous. I’d rather spend money on local coffee shops than like Starbucks. And even your stores aren’t local but if this keeps up I’m going to switch to local coffee stores again.

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This new app is so disappointing. You can't reload gift cards. You can't tip using the old gift card that transferred. If you have the old transferred gift card and a credit card in the app it won't pull money from the gift card. Only from the credit card. The only options for payment are preload where you MUST select auto reload. Or, pay as you go. I loved the option where I could load money into the app when I decide. Part of how I budget my coffee allowance. With the auto load you can't wait until the balance is zero. It always wants to keep $10 in. Fix the app so I can just load when I want without having to select auto reload or instant billing. Also fix the issue where I'd I remove my card I can't add a tip. The app is assuming if you don't have a linked card you are only using it for loyalty. Which is not true if you preload money into the app.