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3.0ELIGIBILITY Sciensus is the new name for Healthcare at Home. Access to the Sciensus Intouch app is by invitation only. Please note, only patients who are eligible and registered to receive Healthcare at Home services will be able to download and use the app at this time. Staying on track with your medication is easier than ever with the Sciensus Intouch app. Enjoy quick ordering and delivery tracking straight from your phone or tablet. --- FEATURES Easy ordering Easily order medication and confirm your next delivery using your smartphone or tablet, with just a few quick taps in the app. Follow the simple steps in the app to let us know if you need to amend or add to your order. Delivery tracking Keep track of your order and get notified when your delivery is on its way. Regular reminders of your delivery window will be sent, so you can be available to receive your delivery. Reschedule deliveries If you missed a delivery, simply use the app to let us know if you need to reschedule your delivery at a more convenient time for you. Stock level checker Stay on top of your medication schedule with real-time stock level checking. Get help with live chat Skip call waiting times and use the live chat feature in app to ask questions and receive quick responses from a member of our team. You can also call or email a team member direct from app. Advice and support Support is available even beyond our app. Quick access to helpful online communities and patient support groups to get tips and advice whenever you need it. Safety Our app has met all regulatory and security standards. ---- GETTING STARTED 1. Download the app and enter your unique login details. If you’re eligible to use the app, we’ll have sent you an email with your login details. Please check your inbox. If you don’t see an email from us, we’ll be in touch when the app is available for you. 2. Confirm your next medication order. You’ll get a notification to confirm your next delivery before you’re due to run out, so your next order should arrive with plenty of time to spare. 3. After confirming your order, you’ll get regular reminders about your delivery status, so you’ll never miss your delivery. 4. Receive your medication on the delivery day. 5. Get support and direct access to our team with live chat via the app.
