Ratings & Reviews performance provides an overview of what users think of your app. Here are the key metrics to help you identify how your app is rated by users and how successful is your review management strategy.
User reviews affect conversion to installs and app rating. Featured and helpful reviews are the first to be noticed by users and in case of no response can affect download rate.
The SBS Transit app, previously known as iris, provides travel information to enhance commuters' travel experience on SBS Transit's public buses and trains. The SBS Transit app not only offers bus arrival timings on a real time basis, it also provides a host of helpful information such as details of the bus routes, bus services that are delayed or diverted and scheduled changes in bus operating hours. Users can also obtain the first and last train operating hours, planned changes in train service hours as well as alerts if train services are delayed or disrupted.