Sandals & Beaches Resorts

My husband and I are at the sandals resort in Grenada, we arrived last Sunday, April 1st and sadly departing this beautiful paradise tomorrow. While here we did the half day Grenada sampler and the two person dune buggy ride to the falls both were amazing we ESPECIALLY enjoyed the dune buggy ride. We also enjoyed a chocolate buffet with amazing chocolate martinis and had a beach party with a huge array of crab, crawfish, mahi mahi, jerk chicken just to name a few items, all of the food was exceptional. We stayed in one of the Italian skyline butler suites with infinity pool we highly recommend these suites We LOVED our butlers Hussan, Kelvin and Renal, they are top notch butlers whom we will request when we return. We loved our stay here EVERYBODY throughout the resort were very pleasant and would go above and beyond with anything we asked for. My husband and I are already looking forward to returning.

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We’re currently at Royal Bahamian. I booked direct thru your website and purchased insurance. We’re in room 1133 and here for another 4 nights. I am beyond disappointed and unhappy. I selected this property for its amenities and none have been available for days. I feel like I paid $12k to watch tv and get poor room service. You have had all but two restaurants closed, the Royal Theatre boarded up, Baccarat boarded up, the beach closed, no off shore activities, the island closed, and the pools have been full of debris. Our butler preferences were way off! We requested Bud Light and Coors Light in our room, in addition to a variety of liquors. Room service has been wrong on too many occasions to count. We’ve been kept in the dark about the weather by staff. The ‘meeting’ in the Royal Theatre completely lacked any relevant information. Our patio furniture from our swim up has been inside our room for days! There is constant door slamming in the halls every morning. Our sofa is wet, the door keys have to be reset daily. We have not received access to a fraction of what we were sold. I’m beyond unhappy. I would like to speak to a manager and and someone that can assist in filing a trip insurance claim.

What an amazing week. Great facility fabulous food. Beautiful island. The nicest people. Life is good. From Tamara who made up our room to Sheldon at the club level office. From Julita and Eva at Gordons to Sabrina at barefoot. Denise in the loyalty office was a wealth of knowledge and so helpful. Even the groundskeeper were approachable. I fished the beach four times while I was here and your groundskeepers were asking how I was doing and offering tips on good locations. the crew at captain mikes spirtfishing and Lucretia on the Jeep tour. Everybody on the property and off the grounds was nice. However you train your people.... you are succeeding. Whatever is in the water that makes Saint Lucian’s so warm and inviting....keep it flowing. Mission accomplished. This is why. We keep coming back. Thanks for a great vacation. See you in Barbados!!! Tim Valente. Room 1402

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The service at this resort is not nearly as good as it was in St Lucia. The staff always seem to have a sharp tone and are not very friendly. In addition, it’s our third day here and only about a 1/3 of the items on every single menu are (and have been) available due to the resort not serving any seafood. Finally, it’s our third day and the resort has yet to allow anyone to go to the offshore island. It was the beaches on this island that ultimately led us to pick this resort to vacation at. The beach at the main resort is small so it’s extremely crowded since people are not able to spread across both of the beaches. Clearly, there is something going on here at this resort - and it’s not at all what I paid for. I will be talking to my travel agent back home to warn her of this so she knows not to send people to this resort, much less any sandals resort. It seems that it has gone down hill since the last time we vacationed at one. “Luxurious” would not be the word to describe this place. With only 1/2 of the resort available and only 1/3 of the menus for every single restaurant available, plus the unpleasant and almost rude staff, how would you rate the experience? It must be nice to charge full price and then only deliver a portion of the actual experience. The frustrating part is that we almost never get a chance to get away for a vacation with our hectic work schedules, so the fact that we did and this is the experience, it’s quite unfortunate.

We stayed in Room 6009 near our friends who were in 6010. My husband and I have had excellent service from our Butlers, Jermaine and Alreian. They have been professional, courteous and charming as they have gone above and beyond to make our experience in the over the water bungalows at Sandals South Coast in Jamaica something we will remember forever. We travel all over the world and this experience ranks very high with us, mostly because of the level of service we have received. We also have the highest compliments for Shenesia, who added to a great dining experience st Schooners Restaurant. We talked with her at length about Jamaica, and she is truly an ambassador for your resort in this beautiful country. Sincerely, Margo and V. Lee Anderson