Rocket Mortgage

I cannot say enough about Rocket Mortgage and their service. I used them to refinance and it was so incredibly easy, I did 90% from my phone. When it was time to purchase another home, I obviously went to Rocket again. I had a prequalified letter in 48 hours. Their to-do list is so easy to provide what you need. If you have any questions about your to-do items you can call, text, or email your banker and they always get back usually with in the hour unless it is some crazy hour of the night. They absolutely listen to their customers! For example they decided they were going to start sending statements on the 8th even tho grace period is to the 15th. So statements looked like you were behind if you used the grace period, after customers complained they changed to mailing on the 20th. I look forward to closing on my purchase in a couple weeks and working with them if I ever need financing again! I also recommend them to anyone and everyone. I work in lending and I still use them over my employer due to their streamlining and quick response.

We used Rocket mortgage to secure a loan for our recent purchase of a house. We liked the quick response and the ability to upload documents as they were needed. We Got a pre approval and letter for are realtor the night before we started looking for our next home. At each stage we were assigned a person that made sure we were comfortable and informed. Always felt like we were able to speak to someone when ever we had questions. The fact that everything was handled on line allowed us 24 hour access to the loan and we were able to see all communication so we had very few misunderstandings. The person buying our old home used a conventional mortgage lender and they were scrambling to get everything organized right up to minutes before closing. This is A great service for individuals that a comfortable with technology it is not a shortcut or way to get more money then you qualify for.

I’ve closed on a dozen home loans over the last 20 yrs. I had a curiosity to see if it would be beneficial for me to refinance my current mortgage. From the INSTANTANEOUS phone call when I submitted my request the representative and process was nothing less than incredible. Duy Vo was the consummate professional, with knowledge of the mortgage process and knowledge of the web interfaces creating an environment of trust without a face to face interactions. That is a hard thing to do over the phone especially with such an important subject matter. I was initially very cautious and asked many questions. Duy answered every question and was very transparent with all information. He explained how the process works very effectively. I would recommend that anyone interested in a new loan or refinancing to at least give them an opportunity.

I first checked out paying online which is one of the options available. If you want to pay your mortgage, but not interested on your loan balance from time to time, or if you are not interested in following how much money is in your escrow account than using the online method is acceptable. I like to see when my hazard insurance is paid, as well as my taxes and escrow balance. This gives me time to calculate if I will owe money into my escrow account or if I am sufficiently funded. If you are like me, then the Rocket Mortgage App is not only necessary but it gives you more information than you might think you need from time to time. Rocket Mortgage App is the way to go. Very thorough and well thought out app. Thank you.

Update: the developers promptly fixed the issue I had previously reported regarding screen scaling on payment center screen. Thank you very much! Original Review: Why can’t developers get things right or leave well enough alone? Did the UX get QA’d at all? On the very first screen in payment center my payment amount is not fully displayed nor is the due date. I’m using an iPhone 6s and it’s as if the UX was designed for iPhone 8 or larger. The previous versions scaled the payment amount and due date so that it could be seen on the screen in its entirety. Now, I get dot dot dot dot .... at the end of the first 4 digits of payment amount without the ability to see the full, precise amount. Really? C’mon guys!