Rite Aid Pharmacy

, Starting from the pharmacist with Alice & Justus (please forgive me if I miss spell your name) I know that that they are busy but they still take care and ask me is there anything else I need to know!! The rest of the staff are very knowledgeable and been over backwards to help! Selina, Kirsten, Amber, Veronica, and Steven (from Palmdale) and finally little Miss Debbie M. I have NEVER had the level of service as I get from them! She will come out from behind counter and get a hooks my bag over my head rest, or if she is working the floor. She will come over to me and ask me if I need someone help, or do I want some some ice cream; and she is Johnnie on the spot. And to all of the others that I did not mention you are in my evening prayer!! I love you all. God Bless!!! Thank you for allowing me the time to give you some positive feedback.

When it’s working, this app can be great. I can easily fill my prescriptions with a few clicks of a button. I can also see all the deals going on at rite aid. It’s simple and good for those who remember that they need to refill their prescription when in class or a place where you can’t call the pharmacy. For some reason, sometimes this app won’t work and refill your prescription. It says it did, but it actually doesn’t. I thought I had ordered a refill on my prescription (that had refills remaining). It said it had on the screen afterwards, but I never got a notification that it was ready for pick up. I tried again the next day, and same thing happened. When I went to rite aid, they had to fill it and I had to wait a few minutes. It was then when I got the notification that my rx was ready for pick up. So, if it worked all the time, it would be amazing.

Use this app for coupons, shopping & mostly prescription management. One thing I really think you should consider is when you use the app to submit a refill request for a prescription it still shows up under “ready to refill” until it’s been filled. This confuses me (and I’m young with only 2 prescriptions filled monthly!) because if my prescription isn’t ready in a reasonable time I question whether the request went through or not, or even if I thought I sent the request but forgot. It should say “refill requested” or “awaiting refill” as soon as it’s sent to the pharmacy. This way you know for sure it was sent and the pharmacy is maybe just busy. Regardless, it should not still show up under refills if it’s been requested.

This store seems to be very much in the know about it’s customer needs. I find myself almost everyday in it. The prices are great as well as the employees. Always helpful and cheerful. The shopper needs change drastically from Season to Season as this is a resort town. The store stock fluctuates as the clientele changes while still maintaining the “year rounder” needs. I use my Plenti card or phone number to get the maximum savings. We have 14 grandchildren, 2 great grandchildren. The younger ones call it the GiGi Store. They couldn’t say great grandma so I have the GiGi moniker. You now have 4 generations of this family who are hooked on Rite Aid. Sincerely, Susan T. Cozine Loyal Customer FYI: The pharmacy has now become a Walgreens, however they continue to ensure the customer needs are met as they always have.

Overall the app works well. The one thing I would like to see added to this app are pending prescriptions. Meaning new prescriptions that may be sent in early by a physician office that can’t be filled for immediately either due to physician instruction or insurance limits. It would be so useful and could decrease calls to the pharmacist verifying if a prescription was sent in fact received. This would eliminate extra calls to the pharmacy and give that time back to the pharmacy workers for other responsibilities. I’m short it lets the app user know that yes the dr has sent in the prescription. The pharmacist received and it can filled on xx date per physician instruction or insurance limits. I’ve used other apps that currently have this feature. I think it would be beneficial for pharmacists, physicians and patients/customers.