Ride Freebee

This guys are amazing! I use Freebee a lot for my guest at the hotel WPH. Very reliable transportation, professional, friendly and cool. Every single guest comes back to us and give us an amazing feedback in how much they enjoy riding the the Freebee. They take you everywhere in the beach and the best part of all, is free! You just Tip the driver. The review that is posted here makes me mad, because maybe they ask for Freebee in a busy weekend or holiday. Of course is going to take few minutes for them to arrive to you. What else do you expect for Free? Common don’t be cheap. I bet you didn’t even tip the guy. This is like Ubber that you ask for the service and you wait to be pick up. The difference is the Ubber you have to pay and with Freebee you don’t. I strongly recommend FreeBee. I Love Freebee! Thank You Freebee for helping us with our guest at Washington Park Hotel. <3

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You’re better off using the Metrorail or Uber/Lyft to get around (or if you have a car... that too) I downloaded the app to help save some money on transportation or when I’m broke and need a way home from work, this was perfect. But more often than not, I’m left waiting 30-40min for anyone to accept my request... twice now I’ve had to walk 4mi to get home from work. When I reached out to see if it was an app issue I didn’t get a response until a couple days later and all they had to say was “looks like you were able to get a ride over the weekend” instead of addressing the issue... or apologizing... or answering my questions... I’m writing this review as I’ve been “in the queue” for 45min :) :) :) :) :) :)

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1. Waited for 20 minutes, which would be understandable if it was a busy time of day or if there was some other explanation for the delay. After all, it is a free service. 2. Finally decided to walk. 3. Found a Freebee, empty as a stadium in the 5th quarter of a football game. 4. Driver was ducking down and talking on phone. Asked her if she’d take me to my destination and she didn’t stop talking on the phone to answer. She nodded. 5. I got in and saw my name on her screen. 6. The soundtrack for the ride home was the driver making housing arrangements. My perception after 6-8 Freebee rides is that the drivers have not been made aware by management that though the passengers don’t pay upon boarding, we do “pay” by patronizing the businesses that advertise on the app or on the vehicles proper. I don’t want to be bowed down to. That’s not what this post is about. I want you to know that if you’re going to make a service available to the public, then it should be performed within the basic rules of business, and common courtesy. Please make these changes, since I think Freebee can be a benefit to this community.

I love Freebee! I enjoyed using it in Islamorada this winter and told everyone I know about it. I even helped my less tech savvy friends download the app or put the phone number in their phone book! The drivers were friendly and professional and seemed to enjoy their job. People just need to realize that this is a Freebee, not a taxi service and not expect immediate service. I hope they are back in Islamorada for the next tourist season.

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First time using it I loved it, the driver SUPER nice. Second time I had to wait for 1 hour to get a response I was exhausted with the stroller and my 2 babies (3 and 4 years old) and when finally the driver arrives after we are settled in the car he starts to argue that my daughter does not have 3 years calling me a liar and he made us get out of the car in the middle of the street my kids crying super tired worn out and we had to walk home! Haven’t seen anyone as rude as him and do not feel like riding this anytime soon ! TERRIBLE experience the one star goes to my first ride. Plus the app does not have anywhere you can complain so that they can improve or solve this unacceptable issues