Resideo - Smart Home

Typically, we have zero issues with the app or our thermostat. Lately, it has been quite frustrating. The geofencing feature has a mind of its own and seems to work when it wants. The app stopped recognizing our thermostat resulting in me having to set it up again. Not a big deal, right? Well, I spent 30-40 minutes standing in front of the thermostat going through the setup process in the app a good 10 times. System still doesn’t work and the app shows I have no devices setup. I eventually gave up and will try another time. Extremely frustrating. I got to the end of the process several times and was prompted to configure the device and then register it (which I have already in the past). It would think for about 3 minutes and eventually give me an error message. Then would say setup incomplete and prompt me to start over... Honeywell, never had issues before. What’s going on and how can I make this function properly again? This is the second smart thermostat I have had made by Honeywell. First one melted and almost caught fire... thank you

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They have updated this app recently, maybe the 2nd to the last update basically messed this app up. Like what the others are experiencing, the scheduling function has been a nightmare since. I used to be able to change it and it will follow the schedule properly (or even if I leave the schedule alone). Now, the schedule won’t change until you go to the app and close it, open it again and maybe if you are lucky it will show “following schedule”, otherwise, you have to close and reopen the app several times. It is always showing “no schedule”. Also, before when I click and adjust the temp, it will give me an option to either hold for a period of time, hold temporarily or remove hold, now it does not do that all the time, sometimes I click out of the main page where you adjust the temp and go back and it will show up, most of the time I have to close the app out a few times to be able to get these options to show up. Also, I did not change any of the settings in the app nor the thermostats and the only thing that I change constantly is the temp and schedule which I used to do all the time and the app always follows the schedule. Obviously something got messed up on the updates, I wish they leave the app alone, I understand that it is necessary for security purposes but sometimes if it ain’t broke don’t fix it. Do not need the bells and whistles, just app the works because it used to. Please fix the bugs soon, its a great app when it actually works.

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I’ve had a Honeywell Lyric thermostat for a few years now and up until recently, the interface between the app and thermostat worked like a charm. Recently however, (since they changed to the Honeywell home app) the geofence has been sporadic at best. When I get home after 9 hours away at work to find that the thermostat never turned down and my house has been toasty warm all day, it is beyond frustrating. If it only happened once or twice I would have an issue with it, but it has occurred many times now. I tried contacting tech support (because they were extremely helpful when I purchased the thermostat) only to be left waiting for a rep for over an hour with no response (three times now). I also tried chatting with a tech support rep with a similar hour plus wait with no response. My final attempt at emailing tech support was responded to after about a week (despite the fact that their web site says they will respond within 48 hours). Unfortunate the email response did not provide a solution so I responded to the email with additional information. That was over a week ago and I have still not received a response. I would have highly recommended the Honeywell Lyric and app in the past. However, after this experience I would recommend another brand with more stable service and more responsive tech support.

By sheer coincidence I woke up and noticed a visual water leak badge alert on my phone. I never heard an audible alert from my phone. Went to the detector and heard the alarm on the detector itself (all was dry though, so either this is extremely sensitive or it was a false alarm). I then checked the app settings thinking maybe I’d muted something accidentally during set up, but this was not the case— I found no way to adjust or specify the alert types. In my view my phone should be blaring a loud alarm when a leak is detected. It’s an emergency, right? A badge alert does no good whatsoever, and if there was an audible alert, it was too short and didn’t even arouse me from sleep. This is very concerning, because if I hadn’t woken up by coincidence myself and happened to 1) check my phone and 2) notice the tiny little badge notification on my phone, there could have been thousands and thousands of dollars worth of damage taking place and I’d have no knowledge, being I was out of earshot of the alarm on the detector itself. Everything else has seemed to functions well and reliably, so this has shaken my confidence in the device.

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The app is fine, when it actually works. However, it is constantly disconnecting from the WiFi (multiple times a day). It only seems to remain connected to the WiFi when my phone is connected to the same WiFi. Now imagine if you have an upstairs and downstairs thermostat, with corresponding WiFi’s. Even if you try to access the system from home, one of them will always show as offline because you can’t be on two WiFi’s at once. Do I need to get into accessing it remotely, if I can’t even access it from home?? In addition, it has so many bugs. I will go in and change a temperature setting and the app reverts right back to where it was. For example: My thermostat is off, I will go in and turn the heat on via the app. The screen will allow me to change it and then seconds later, reverse it back to off, as if I never turned it on. Lastly, it will sometimes completely drop one or both of the thermostats from the app. The whole point of this app was the be able to control the thermostat remotely. If I have to be at home on the WiFi to access it, there’s no point. If I have to go directly to the thermostat to update it because the app is undoing my selections, again there is no point to this. It feels like such a waste of time and money. I regret this purchase.