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I have had to call QNAP support numerous times trying to simply update a new NAS and that took two phone calls. Support prefers to log in and do things themselves and sometimes it conflicts with another support tech previous mess. After QNAP tried to remote access my NAS by opening up proper ports all failed. I called my ISP and they opened up ports, ports were also open up Google Mesh (router) and QNAP still couldn’t connect to NAS. Browser, Apps none of it works. I’ll return it to store and look for another NAS brand. Update: After hours researching and looking over every aspect in settings I figured it out. Ports defaulted incorrectly. 8080/8081 and 8081 was the culprit! 8081 was changed to correct, 8080. Another problem when using all QNAP app it takes multiple different login’s to begin using each app/NAS applications. That’s totally nail biting frustrating, because it seems theirs a trigger that presents login opportunity from the cloud-side itself within each app. Y’all developers really need to WAKE UP simplify this process cutting down steps. The worse thing about QNAP is their keyboard function with 2FA = crazy, thoughtless mind binding.... Google AUTH only provides seconds before changing code; however, within each QNAP app you must tap 1,2,3 numbers key on keyboard next to ‘space bar’ then tap number..... understand! Your doing this for every field! You gotta have a good memory and be super fast with keyboard. Not even Binance or any other 2FA I’ve experienced is this cumbersome as QNAP. It’ll make you hate life. Qnote3 app never updates. Uninstalled/reinstalled still it doesn’t update making it useless. Good luck with updates. My experience, QNAP IOS apps are thee worse when it comes to using their NAS. Nothing about any of them are intuitive. If QNAP in some way could make their NAS Server default to outside 3rd party app/software easily with simplified login with better 2FA process I could fall in love using it.