Pro Referral

I’ve been with you guys since day one I’ve had a lot of leads and have done a lot of amazing jobs and I have alot of happy customers that come back to me and referred me so I really appreciate it Home Depot only problem I see we have is we have a lot of other painters coming on here through the program and people are getting over ruined by the same phone calls I’ve had a few tell me about that that they’ve had over 100 phone calls about the same job also we are not able to write under post about our company when someone says something good or bad for example I had a lady hire me to do a job we agreed on a price sign the contract and how I was going to be paid long story short the house was her son‘s and he wanted to pay me after the job was complete and wanted other stuff done that we never agreed on I never seen him before only met her until the end of the job when I was ready to be paid she put a bad review on my company on here and I wasn’t able to defend my company with the text and proof that I had to back it but everything else you guys do is amazing you have helped me grow my company

I love the ProReferrals program and didn't think I need the app as we can use email and a web browser as I have customer service representatives to do that. However, I love opening the app to see that all the referred customers have been taken care of. If ever they hadn't been, I could ask my staff why. Making sure our customers are served expediently is an important part of our service. Thank you for a tool that helps us do that!

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I’ve been a pro member of this program for several years. Although we do sometimes get a decent job from the leads, only about 30-40% actually will respond back when messaged and only 50% are a legitimate job. So, in turn many points/credits are wasted. You need points to get leads and must spend money on store merchandise to get points so even though they claim it’s free, it really isn’t. Other issues are since the last update are the app keeps showing notification badges but there are no new leads or messages. This is quite annoying. Also, no option to delete or archive closed job messages so we still have a long list old messages literally from 2017?? In short, this app is very limited to navigate and manage. Hopefully it will drastically improve soon.

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So many jobs have been received which is fantastic, but when you leave a message for the customer to return your call & they never do you must hit "not hired" which is no fault to the contractor. They didn't even get the opportunity to bid the job. Several times when quoted a job the customer chooses to wait 3+ months to start a job which again you have to say not hired because then you get an email that you're taking too long to respond with status. The app needs more options to pick from. It isn't always the contractor fault for not being hired and the app doesn't give options to explain why you weren't. Which in turn hurts the amount of future referrals sent to you. Please fix this.

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I don’t think it’s fair that we are being charged points , for getting a notification a referral , It’s OK to charge us points if we take the job , I don’t have a problem with that , we spend our money at Home Depot and get points and then lose them . I Lost 3000 points it’s not fair . I left the referral notification on . The only option now is to Shut off the referrals Notification , go back to Home Depot and shop to get more points to get more referrals , then check for referrals and shut it off again , and on again . Every job I did the customer told me nobody calls them back , it’s a big problem charging us points for not taking a referral . I can only do one job at a time , I’m the only employee .