Priority Pass™

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The app seems to work just fine. I’ve been enjoying this lounge program and app for almost four years. It’s great to have lounge access in so many airports, especially since Amex lost so many of its airline lounge partners. I have long been frustrated about such limited lounge access when I’m in Australia. The $36 credit Priority Pass has arranged at various cafes and bars in that country’s airports are a welcome compromise. Prior to this recent update (Dec 2018), I could have rated the app more favourably, however... the good people at Priority Pass have recently decided to lunch a discount program, whereby we members are offered small discounts (10% off this or that, buy a 30 min spa treatment and receive an extra 5 mins, etc). Discounts are great, but unfortunately they’ve shoved them into the same section as the lounge listings. Case in point: check airport LGA (NY/NJ LaGuardia). It looks as though you have options at three terminals. But after you waste 10 mins with your slow airport data, you realise there are no actual lounge partners; just 10% discount coupons at places you wouldn’t care to shop. I understand the need for PP to build additional revenue streams, but could they (you) please not do it in a way that compromises the usability of your program and app..?! Maybe move offers to a different tab, where I can choose to peruse or ignore them. Cheers.

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I travel a lot and forgot my physical card at home. I called the Priority Pass number and they said that because I got the service through my credit card, they don’t offer the digital pass but I can call my bank to ask for it. Guys, it’s 2019. I can pay for my groceries without cash or physical credit cards and link my headphones to my friggin watch and listen to music without WiFi or cell data. How is this a luxury service if you’re still stuck in the 90s requiring busy travelers to carry physical cards with them, and not only that, actually have the digital option available to only certain groups of users and make it hard for them to even find the info they need for this? I give 2 stars for the app providing info about the lounges.

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I’ve been member of priority select for many years but honestly I only had three times ever using the lounge because of one of the following: 1. There isn’t any lounge at the terminal (which is always true for all my domestic flights from LGA) 2. Priority app purposefully provide extremely vague instruction on the location of the lounge, e.g, “Concourse E on level 2 and it’s straight ahead.” Ahead of which direction? Between which two gates or any specific nearby store? Any maps help to locate?? Just useless instructions that I guess is on purpose so that they don’t get too many visitors. 3. Got denied because they are only open to first and business class passengers only. This is true especially for name brand airline lounges. The app doesn’t have any way to figure out which lounge is available for regular passengers with priority pass like us.

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I’m still waiting for Priority Pass to add back the ability to off-line the information— we were told that would come back, is that ever going to happen? I wish it would remember recent searches. I really wish there were separate sections for the “offers” and for the lounges. You all know perfectly well nobody joined Priority Pass for the offers...we join it for the lounges, and I don’t think I know a single person who actually gives a darn about the offers. It is annoying to look up an airport (BWI, for example) and see all five concourse is listed. Then I have to tap each one to see which one contains the lounge. This is not helpful, it is annoying. It should be lounges and offers as separate categories, then show which concourses have those things.

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After standing in an absurd line to drop my bag, I thought that at least I would be able to go rest in the lounge that I pay for. I have the app on my phone so I don’t carry the card (yet another card to carry). I saw that the app was updated 2 days ago for bug fixes and improvements. Now I sit here and see the app spin and spin. Nothing happens. It starts but hangs. I have tried switching to WiFi but it still doesn’t work. It isn’t connectivity because I am able to access the web. That is how I am leaving this review. This is a situation where it earns a single star. If it wasn’t a good interface or something that would be a 3 star or 4 star app because it has one job. Get me into the lounge. When it can’t do that one job, it is a completely useless app. Thanks for nothing.