PrettyLittleThing

I am located in australia. I tried to set up the location in Australia but it keeps going back on Europe location. It's hard to use the app when its set up in my country, it freezes and every time I click on the item and finish viewing it, there's no back arrow button to let me go back from the last page/items that I last viewed. It send u back from the start all over again. Hope this will be fixed. It discourage me to shop online only in this site as it won't let me go further quicker.

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I downloaded the PLT app to find that there was no Australian option. When i logged into my account and choose the outfits i wanted i couldn’t proceed because the app wouldn’t let me change the country or put in my address. I then tried to log into my account via safari which gave my an Australian option put my outfits where no longer in my bag and had sold out. I emailed PLT to get a reply some what fast to say to delete and reinstall ( i had tried this 5 times) so i did it again. Then i replied with i had tried this and it didn’t work is there anything else you or i can try ?. i get a reply from a different person telling me to do the same thing i had just told the last person i had done and it had not worked. I replied and said i did that it didn’t work i want to get my clothes so please fix this. To then a DIFFERENT person replied again and told me to do the same thing. By this point i’m mad that no one is listening to what i’m saying i had tried to delete and re download it and it doesn’t work. This app and the company needed to fix this and there costumer services. won’t be shopping here again.

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I have used this app enough times that I feel like I should have an input of some sort. I ordered 3 dresses with the express post option. I did not get the dresses in time for the event I ordered it for and I even gave it an extra week, so all up, 3 weeks it took. I paid so much money to get it expressed and PLT refused to give me a straight answer when I asked for a refund. Just kept saying someone would get in touch with me and no one ever did. Recently, I thought I’d give it another chance. I opted just to get the standard postage and what do you know, my dress came in the post after 6 days. It’s also such a hassle that I had to go out the app to convert the GBP into AUD since it also does not offer this option. PLT, you have a great website. But please, we are not all from America or UK, so would love it if you have an AUD option as well. My shopping was £40, after checking my bank account, I got charged $85 and also extra $1.50 for international banking fees. I just don’t understand.

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I've ordered from PLT a few times and have been mostly happy with the products I received. Unfortunately a lot of the clothing has been fairly see-through so it would be good to be informed about that before purchasing. Also, every time I go to check out it tells me most of the products are sold out! I shouldn't be allowed to select items if they're unavailable, it's very misleading and disheartening when I've done 45minutes of browsing/selecting and am told when checking out that only 2 of the 10 products I'm trying to buy are available! I would recommend fixing that issue asap as no customer wants to waste their time shopping for items they can't actually purchase.

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I’ve ordered 2 items from pretty little thing, today I checked my email for any updates on the arrival but instead I get an email from PLT saying my order has been refunded. Now I was so confused because I never asked for a refund nor made one but because after speaking to a chat room, some how my parcel (order) got lost in the PLT warehouse. How can you lose someone’s order? I give this one star just for the fact that I am able to get a refund and if it wasn’t for getting a refund then I wouldn’t even put one star. It’s so bad especially the reputation PLT has got having millions of following yet can’t even manage their system. I believe the system needs a serious upgrade.