Disney Junior Appisodes

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So I do absolutely love this app.....when it works. Right now, for me, it does not. I decided to get the subscription because it’s pretty cheap and I can access all of them! Or not.... As soon as I purchased the subscription, it took away all the Appisodes I had previously bought and didn’t make any of the other appisodes available. They all say buy or subscribe. Even though when I click to subscribe it says I’m already subscribed! I’ve tried my phone and my iPad. I’ve tried resetting the phone/iPad, resetting the device, deleting the app and redownloading, and nothing is working. I can’t access anything except books and only a few of those will play. I attempted to contact support, but honestly Disney’s support is a joke. Not sure what to do except cancel my subscription. Really bummed.

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This app used to be amazing until they made a bunch of changes to it. You used to be able to purchase the “books” individually now you only have the option to pay a monthly fee they add on to your phone bill. They should have gave you the option for either one. Then after they changed it I had to download the update. Trying to update it caused the app to black out and now I don’t have access to it at all. It won’t even allow me to remove it from my device. I contacted Disney’s customer service and after jumping through hoops for them for 3 months I still haven’t been able to access the games I purchased previous to the changes they made or able to delete the game from my device. When I asked them to reimburse me for the games I purchased since I can’t access them their response was they could not access Apple’s billing system, but when you contact Apple say Disney has to refund it. So now I’m out of the money and my son can’t play his games, but has to look at every day and gets upset. This is the WORST experience I have ever had with an app! I have learned my lesson though and I will not be purchasing anything from Disney again. They are overpriced and careless of their customers.

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My kids love this app, and in theory it’s a fantastic idea. They can play in all their favorite episodes of their favorite shows! Except for one thing...it only works about 25% of the time. My kids will select an apposide, play it for a while, and have it freeze mid action in one of the interactive parts. It won’t move on once the task is completed. The other issue, it that in the main screen, you can select an appisode, hear the sound it makes when you touch it, then nothing opens! It never leaves the main screen! It DOESN’T open the appisode MUCH more than it does. I’ve tried everything to rectify this myself, I’ve tried 4 different devices, I’ve restarted each device, completely closed and restarted the app, and deleted and reinstalled the app (on all the devices). It still doesn’t work right. And apparently, reading these reviews, this is an ongoing problem that Disney has no intention of fixing. My kids will be sad because they loved it on the occasion it worked, but I may be canceling our subscription. I won’t continue to pay for something that rarely works.

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I will start this review in a good note- this interactive app can be so much fun for my kids! HUGE Downside- it's fun only on the off chance it works. Aside from the constant freezing which has forced me to re-download SEVERAL times: any appisode you download, even if you have over 100 GB of memory available on your phone- will erase within days, if not hours. And in the off chance you're not at home on wi-fi- your little will not be able to use the app until you can get back on a wi-fi connection. After several months of battling this, I have finally given up and ended our subscription. My 4 year old understandably is upset, so I explained to her that unfortunately the people who made this app cannot figure out how to make it work like it's supposed to- like my money should guarantee. Exceptional FAIL 👏 And to the creators who respond on every other bad review stating the same issues- do not bother posting a link that I can follow to help fix the problem. If you can't make the app work right the first time, you don't deserve my business. ✌

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If this app actually worked it would be amazing.... the few times my son has gotten to use the app he loved it but I haven’t been able to get an Appisodes to even play because of the constant glitch. I’ve done just about everything, redownloading, restoring purchase, etc and I just keep getting the same message saying “ Do you want to download this Appisodes from the cloud. ?” & a note about the storage saying if there’s not enough storage some Appisodes may be deleted. I press ok, the screen glitches for a second & then nothing happens, it just goes back to the main screen to select an Appisodes. Select another one & the same thing will just happen over & over again. At this point I’m canceling my subscription & deleting the app. I feel ripped off & wish I could get my money back because I basically payed for useless garbage for the past couple of months. I understand every game or app will go through its glitches, I figured eventually they would be fixed which is why I kept it for so long but I’ve lost hope & will no longer waste my money.