Arlo Secure: Home Security

I really love this app because my parents are divorced and my dad lives in the back so our property is in the front then there is a gate then his property and my dad have a brother and he is a drug dealer and he smokes weed and all that and one time so we have a back door and it is all glass and I saw a man looking at me through the window and that’s when we told my mom we need cameras and we generally needed them cause when my mom and my dad get into a fight he always says he was never in our property and that mom mom is the one who starts the fights and we need cameras to show the police evidence when something happens well anyway my uncle dose bad stuff and along time ago we came to our backdoor and knocked at 2:40 am and mom said what are you doing here and he said can you take me to the store and my mom said leave and never come back and never expect your old drunk eyes to see me ever again and called the police and today in the morning we heard knocking again and my mom was working it was my little sister little brother my babysitter and I and she said it is maybe the neighbors so we went to sleep and they kept knocking for a hour then when my mom got back from work we just looked on the cameras and it was my uncle dressed in black and he got arrested .

Last night at 1:30am a strange man came up to our front stoop, looked in the window then rang the doorbell, then he sat down and started eating. I was home alone and my husband was out of town. Instead of looking out a window to see who woke me up in the middle of the night I opened the app- and yes it took about 15 seconds to connect- and I saw this man on our front stoop. My husband got an alert and texted me while I called 911. I was able to monitor the man while the police arrived. I never turned on a light or let the man know anyone was home. The police arrested the man shortly after they arrived and spoke with him. An officer called me to let me know that the man had an outstanding warrant. We live in a very safe neighborhood with good neighbors. When we got the cameras for Christmas I was just entertaining my husband’s need for another gadget. I was wrong. I’m not trying to scare anyone, but these things work. Yeah sometimes they don’t connect and I have to close and reopen the app- but these things work.

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The cameras work fantastic, and the batteries last forever. They are great home security cameras. However there is one huge issue I have with my Arlo pro 2 system. You can not change the sound notification or volume to the Arlo notifications. These aren’t cheap systems, you should be able to set siren style tones to wake you up if your camera is activated. It should also be able to be on loud, even if your other notifications are are silenced. I would even go one step further and add functions to control sounds and volumes on the cameras individually. Don’t think that’s very hard to do with apps these days (I could be wrong). If you sleep and don’t wake up to a regular text message notification then you won’t wake up to your Arlo cause it’s the same thing. Some thieves tried to get into our cars in the driveway, would of loved to have been able to call the cops on them while they were here. Instead I woke up 3 hours later and just got to watch a creepy video of strangers walking around in my driveway (luckily the cars were locked and they just left). What’s the point then of having these cameras (especially considering the price tag)? If your even a remotely heavy sleeper I would suggest trying a different setup.

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When I first purchased my Arlo Pro2 cameras, I was talked into the upgraded cameras because of the many options they had. You used to be able to set activity zones and receive alerts for only specific activity such as persons, animals, or vehicles. Since the update, you can no longer set these options or others unless the cameras are connected to AC power. What’s the point in wireless cameras if they need to be plugged in? Now I get alerts for every squirrel that runs down the sidewalk despite buying the upgraded cameras so I wouldn’t have to. The Geofencing has never worked since day one. You’re also supposed to be able to add additional users but they will not be recognized by the Geofencing. My interior camera has also stopped working which they refuse to address. The camera will not reset and can not be connected to my base unit. The only reason this product even received 2 stars is because the video image is impressive. The picture quality is great in daylight or in darkness and the ability to listen through the cameras is a nice option. Expect a slow connection and lagging picture though unless you’re on the network the cameras are on.

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Since Arlo updated their app to Arlo Legacy, we’ve been having constant issues with connectivity and lagging (HUGE problem for a “security system”). It takes much longer to log in and pull up a camera feed. Then, once I’m viewing a live feed it either disconnects or starts to lag terribly within the first 5 seconds, rendering the camera useless as the activity is not captured or recorded, and on top of that I can’t even see what’s happening. If you’re logged in viewing a live stream, the app doesn’t record and save that clip, even if it’s lagging or disconnecting. The record feature doesn’t work as well either, since....the app is lagging too much to even activate it. Our internet provider and WiFi setup haven’t changed. We’re experiencing dropped connections and lagging while using data (regardless of where we are or how we’re connecting). This issue only started with the new app upgrade. I’m incredibly disappointed that Arlo can’t seem to maintain the software side of their product. The hardware is great! But, now I wouldn’t recommend this system to anyone since it’s nearly impossible most days to actually view your camera streams in a timely and reliably manner.