User reviews affect conversion to installs and app rating. Featured and helpful reviews are the first to be noticed by users and in case of no response can affect download rate. This is why it is highly recommended to reply to them.
I am on level 600 this is a fun game.. UNTIL... I won the grand prize of 9 power ups for winning 6 levels in a row I have only done 2x.. For some reason the awards didn’t get credited.. I have spoken to 2 customer service representatives 5 emails in a week just to get something I earned. I cannot tell you how frustrating it is to be strung along... it’s a simple mistake.. I don’t think 5 emails just asking you to give the awards I earned is complicated..If they can just get their customer service together this game easy 5. It’s to frustrating to play a game and a oops happens 1 week 5 emails later I am STILL waiting?? I JUST DON’T GET IT!! beware!!! sad this easy one of my favorite games but to argue over this is not fun.. I see others have had this issue.. you say contact customer service, I have now what? One little suggestion if I win an hour or two of extra play (love it) but how about allowing me to choose when I have the time to use it.. it kicks in right away so it’s a play or lose... sometimes I can’t dedicate that kind of time when I play? It would be great feature if I can save it for a time in my schedule to dedicate a few hours when I can play to use it... Sad to lose it.. Just can’t always play for an hour or 2. Life gets in the way.. 😉🤔
By the mere fact that I made it to Level 1748 indicates that I must really like this game. However, I was having a difficult time passing this Level that I finally broke down and spent 4.99 to purchase the coins in the piggy bank just so that I could get off this level. After using the coins to purchase more moves, I was finally able to win Level 1748, but the game crashed while the fox did his little happy dance, and did not advance me to the next level. While I’m aware that there may be system glitches from time to time, it certainly did not feel good to think that I have been swindled out of money just so that I could win a level that did not advance to the next level. I have reached out to issue my complaint! Hopefully my request to be reimbursed for either my money or the coins or advanced up one level will be honored.
This game has gone downhill or maybe it's customer service/tech supprort. I started having issues a few MONTHS back and have repeatedly contacted Jam City over never receiving earned rewards, losing hours of awarded time after having to restart the game, etc. etc. I am on level 354 and have been told to reinstall the game after signing in to Facebook. I don't use FB and am not about to make an account on a site I hate just to straighten out this game. If the way things are going are any indication, I would probably lose the progress I have made. Tech support told me that "saving my progress" by signing into FB and reinstalling, things would straighten out and I wouldn't lose my progress (this is the third or fourth time...I lost count...that I have reinstalled and had to start over). I was told "we are working on other options". I think they need to work on new IT support. UPDATE: (after months of back and forth with support) Thanks for reaching back to us. It has come to our attention that although your device is able to run the game, it may not be fully optimized to run it properly or give the best experience. Our team is always tuning and refining the game. We're working to improve performance, but we cannot guarantee full functionality on older mobile devices and operating systems. For the best experience, we recommend playing on a different device such as a phone or computer.
I give this game a 5 up until it kicked me off! Game loads then when click on the level I'm on it kicks me off? I spent at lest 40 bux on this game since I started..I'd like to continue! It's not on my end..plz fix so I can get my genie moving forward. Thanks! I went back to see if it was working only to move forward 2 levels then it kicked me out of the game..look as far as by reading the reviews it's not the people play it and there computers that's the problem but it's on your end!! Seriously! If you want people to play your game or games you gotta keep them happy! I'm sure like me there are a few that spent time and money playing this game!! So last time I'm asking..fix your game plz! If it's not fixed I'll just delete and you won't get anymore of my money! That's a fact Jack!! Update so far working..thank you! But I like to make s suggestion; why not give us more turns on the continuance on the game.
Encountered same rig on Level 2530 where there are no paws on the board, no way to progress to goal. And this is within the challenge where you gain rewards if you complete the level on the first or second try. Not a coincidence. I’ve been taking screen shots, so I have the proof, but unsure how to upload to this review. Geez!!! So many levels just “coincidently” let you get to one or two steps from the goal - so close - and then spend the remaining 5-10 moves trying to get a hit. Couldn’t be more obvious that this is a setup to force the user to purchase boosters by thinking they “only need one more move” to win. That tactic doesn’t draw people in, it compels them to be resistant to making purchases because people don’t want to be played or manipulated. You’ve got one of the best games I’ve seen. Stop ruining it with these unscrupulous tactics. Play it straight and people would play more often and would be more amenable to making purchases because they wouldn’t feel like they’re being manipulated to do so.
Developed by the Jam City, Inc.,
who have also released the following apps Harry Potter: Hogwarts Mystery, Panda Pop! Bubble Shooter Game, Family Guy Freakin Mobile Game, Disney Emoji Blitz, Bingo Pop: Live Bingo Games, Disney Frozen Free Fall, Genies & Gems: Puzzle & Quests, Cookie Jam Blast™ Match 3 Game, Vineyard Valley: Design Game, Cookie Jam: Top Match 3 Game .
Genies & Gems: Puzzle & Quests has 115 518 user reviews.
Genies & Gems: Puzzle & Quests has an average rating of 4.7.
The latest version of Genies & Gems: Puzzle & Quests (62.64.107) was released on Dec 17, 2019.
You can download Genies & Gems: Puzzle & Quests here:.
Thieves have stolen the jewels from the Palace and there is only one person who has the power to get them back!
From the makers of Cookie Jam and Panda Pop, comes Genies & Gems, the treasure of match 3 puzzle adventure games.
Journey through mystical worlds with Jenni the Genie and
her companion, Trix the Fox, to crush the thieves that have stolen the Palace’s riches. Swap ,match, and crush gems, recover ancient relics, and collect gold bars and enchanted keys on this one-of-a-kind enchanted exploration!
With thousands of levels and challenging game modes, and daily events, Genies & Gems provides endless hours of fun and exciting match 3 puzzle gameplay:
* Swap, match, and crush gems in thousands of fun and challenging match-3 puzzle levels
* Collect keys to unlock new worlds and crush challenges!
* Use exciting power-ups the Gilded Rainbow or Gilded Butterfly to swiftly advance through challenging levels!
* Uncover idols and collect gold along the way!
* Play exciting new events and challenging match 3 puzzle levels daily!
* Soaring Streaks: Get prizes for beating levels without losing a life
* Bandit Rush: Catch bandits at different points in your journey to win boosters
Download Genies & Gems and begin your magical journey today!
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In an effort to support the capabilities of newer iOS devices, Genies & Gems no longer supports the iPhone 4S and iPad 2 devices
TOP REVIEWS FROM PLAYERS:
Love this game! (5 STARS)
Love this game it helps me relax and keeps me busy instead of being bored....... (5 STARS)
I love love love Genies & Gems what a great game to play, thanks guys. (5 STARS)
Just love the game. It kind of reminds me of playing Candy Crush, but it’s more fun, with better challenges. (5 STARS)
If you love jewel like puzzle games or games like Candy Crush, then this game is equally fun and addictive. (5 STARS)
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